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printbuddy
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114168
August 2nd, 2005 21:00
Dell 3100cn error 010-397
010-397 error? says restart printer but same error message comes up on restart.
Can anyone help identify the solution to this error message? Any help appreciated.
drinkYourOJ
1 Message
1239
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Posted October 10th, 2005 13:00
I was just having problems with one of our office's 3100cn printers. Originally, there was a paper jam - no problem, right? I removed the bottom paper tray and pulled out the jammed paper, but then I was repeatedly getting a "close reg cover" error message. After finally figuring out the problem with the reg cover was the switch/sensor to tell that it is closed, I taped it down and thought all the problems were solved...and then I got the 010-397 "restart printer error." As it turns out, one of the tabs that holds the cartidge in place (at the top, behind the back cover) was loose. I snapped it back down and had no more problems (yet...)
I'm astonished that Dell cannot even provide us with a page of error codes and their possible causes, what with their "award winning support" I'd think they'd want to put a little bit of faith into their clients...eatmyshorts
1 Message
1239
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Posted September 13th, 2007 17:00
I had the same problem after removing the fuser unit (heating element located under the top, back, lift up cover) to clear a paper jam. After reinstalling the fuser, the display just keeps coming back to this error code.The code is caused by a small switch under the fuser unit not sensing the fuser unit is in place.The blue plastic locking tab on the left side of the fuser has a small catch on the bottom of the fuser. The catch is supposed to slip thru a space in the steel plate under the fuser unit and secure the fuser in place. As the catch slides forward under the steel plate, it pushes on the trigger of the sensing switch, closing the sensing switch and letting the copier know that the fuser is in place. (there is also a similar locking tab on the right of the fuser but it doesn't trigger a sensor like the left one does)1) The fuser gets very Hot!! Let cool for 10 minutes after turning off the power and unplugging the copier!2) Pull the two blue locking tabs forward and remove the fuser unit. Reinsert and push back on the tabs to lock back into place. Sometimes just reinserting the fuser will allow the catch on the locking tab to function correctly and push the trigger on the sensing unit. Turn the copier back on and pray the error code doesn't reappear..3) Mine reappeared. Evidently the catch on the fuser unit was still not pushing the trigger forward, causing the copier to surmise that no fuser unit was installed.At this point, you should buy another fuser unit or take your copier to an authorized Dell repair center.Bullocks you say!IF you are mechanicly inclined and willing to possibly void your warranty (ok, you can stop laughing now) you can jam the sensing switch in the closed position, so it thinks the fuser unit is installed. This works, but you'll get your fingers dirty and requires a philips head screwdriver.1) Power off, unplug, and cool down.2) Remove fuser unit and imaging drum for easier access. Open back panel for easier access.3) On steel plate (under where fuser normally sits), locate and remove small silver philips head screw. This screw holds switch in place on bottom side of steel plate. Switch also has a lip on its top, slide switch to the right to release lip from steel plate. Switch will now wiggle down, but don't pull too hard on it because it has two wires on back restricting it from coming completely loose.4) Move silver metal trigger on switch to see how it operates and closes switch when pushed. Now you have to be a little creative to find something to jam switch in closed position. Once jammed, reinstall switch, close things up, and start printing!
WCRORLANDO
3 Posts
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Posted August 8th, 2005 17:00