UNSOLVED
Driver for 924
I have an old 924 printer. The Dell laptop I bought with it died a few weeks after the warranty expired (monitor blew up). So I bought a new computer with Windows XP - 64-bit. Dell has not provided a driver for this operating system so I have been using a MUCH older HP printer that I had in storage. My sister has a MUCH older Lexmark printer that she was able to find a generic driver for. Does anybody know if there is a generic driver that will let me use my Dell 924 printer? Dell hasn't provided one for Windows 7 either so I guess they consider this printer obsolete. Since I only used the printer for about 2 yrs, it really makes me mad that Dell can't provide some kind of driver. I liked the printer. Nothing wrong with it. And they won't even let me email them to ask. I get a message that says I own a system that they no longer support so they won't even accept my email. If I am forced to buy a new printer just because they can't provide a driver, the new printer definitely won't be a Dell.
I use Microsoft Security Essentials
Host Name: KAY-HP09
OS Name: Microsoftr Windows VistaT Home Premium
OS Version: 6.0.6002 Service Pack 2 Build 6002
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Kay
Registered Organization: Hewlett-Packard
Product ID: *ADMIN NOTE= ID Removed per TOU*
Original Install Date: 6/26/2009, 8:19:31 AM
System Boot Time: 5/31/2011, 10:04:11 AM
System Manufacturer: Hewlett-Packard
System Model: HP G70 Notebook PC
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 23 Stepping 10 GenuineIntel ~2100 Mhz
BIOS Version: Hewlett-Packard F.38, 4/16/2009
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (GMT-08:00) Pacific Time (US & Canada)
Total Physical Memory: 3,998 MB
Available Physical Memory: 1,961 MB
Page File: Max Size: 8,174 MB
Page File: Available: 5,945 MB
Page File: In Use: 2,229 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\KAY-HP09
Hotfix(s): 247 Hotfix(s) Installed.
[01]: {D6705815-3FDA-4D84-9B09-7CC3F012EE49}
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[14]: {01C89AF1-9128-499B-84DE-4F3C1BCE01C0}
[15]: KB971513
[16]: KB971512
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[232]: K
Network Card(s): 2 NIC(s) Installed.
[01]: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Connection Name: Local Area Connection
Status: Media disconnected
[02]: Atheros AR5009 802.11a/g/n WiFi Adapter
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
IP address(es)
[01]: 192.168.1.2
[02]: fe80::8426:aacd:f7b8:9a50
KayEllen,
Please click on the green pencil in the above post and remove your product ID. I have the information I need.
First run Delete Print Jobs to remove any stuck print jobs in the queue.
Disconnect the printer.
Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.
Restart your computer.
Download the Vista 64-bit drivers. Install the Vista 64-bit drivers. You'll get a message, the printer is not connected. Connect the printer at this time(powered on)
Links to the patch/drivers can be found at...
Dell 924 Photo All-In-One Printer owners thread (W7)
Rick
OS Name: Microsoftr Windows VistaT Home Premium
System Manufacturer: Hewlett-Packard
System Model: HP G70 Notebook PC
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.[01]: Intel64 Family 6 Model 23 Stepping 10 GenuineIntel ~2100 Mhz
BIOS Version: Hewlett-Packard F.38, 4/16/2009
OS Version: 6.0.6002 Service Pack 2 Build 6002
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (GMT-08:00) Pacific Time (US & Canada)
PudgyOne
11 Legend
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30315 Posts
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106638 Points
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Posted May 30th, 2011 00:00
KayEllen,
I believe I can help you get the Dell 924 Printer working with Windows 7.
Try running Finding System Information remove your product ID and post the rest of the information back here. I also need to know what virus program and firewall you're using.
Rick