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User2007

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20 years ago

U

User2007

3 Posts

0

100470

January 9th, 2007 19:00

network scan manager software needed

Hi,
 
Just bought two 1815dn and now my boss comes up with network scanning. Problem ist that i am in my hoemoffice for a few days and the installations cds are somewhere. have to get it fixed over remote. Can anybody help out with the network scan manager software?
 
Thanks very much
  • B

    burrelly

    78 Posts

    2402

    0

    Posted January 10th, 2007 08:00

    The network scan manager software is included in the downloaded driver. I would reccomend using this as there is sometimes problems with the drivers on the cd that stops the scanner being detected.

    So download the driver and you are all sorted :)
  • B

    burrelly

    78 Posts

    2402

    0

    Posted January 10th, 2007 10:00

    Its not a problem. I am here to help :)
  • U

    User2007

    3 Posts

    2402

    0

    Posted January 10th, 2007 10:00

    not bad u seem to know much more then the dell people in bratislava
     
    Thanks for ur kind help
  • U

    User2007

    3 Posts

    2402

    0

    Posted January 10th, 2007 21:00

    now it works without  any problems. Really a good decision to use the updated driver. 
  • B

    burrelly

    78 Posts

    2402

    0

    Posted January 11th, 2007 06:00

    Yeah there was an issue with the driver that went out on CD, Always best to use the latest drivers. Just do not touch the firmware!
  • DN

    Dave-N

    3 Posts

    2402

    0

    Posted January 16th, 2007 08:00

    Burrelly,
     
    This may well be the solution to my problem also - I can print to my 1815dn via my network with no problems at all, but the Network Scan Manager that I installed from the CD that came with the Printer refuses to recognise the 1815dn as a Scanner on the network.
     
    Could you please point me to the download for the updated 1815dn 'Scanner' Software / Driver?
     
    Thanks.
  • B

    burrelly

    78 Posts

    2402

    0

    Posted January 16th, 2007 11:00

    There you go:

    http://ftp.us.dell.com/printer/R130695.EXE
  • DN

    Dave-N

    3 Posts

    2402

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    Posted January 16th, 2007 12:00

    Thanks!
  • DN

    Dave-N

    3 Posts

    2402

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    Posted January 17th, 2007 07:00

    The download worked a treat.
     
    I do find it difficult to believe, however, that Dell don't seem to realise that a key piece of software that they supply with this MFP simply doesn't work!
     
    I couldn't find any reference to this in their Knowledge Base, but maybe I just wasn't looking hard enough.
     
    Thanks, once again, for your help in resolving the problem.
  • S

    SteveH920

    1 Message

    263

    0

    Posted April 11th, 2007 03:00

    Burrelly - I am having the same issue as is described here. I downloaded the driver you indicated (http://ftp.us.dell.com/printer/R130695.EXE), but this seems to be for vista 32-bit, and my machine is 64 bit. Will it still work (without crashing my machine)? Thanks. Steve H.

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