‎No compatible printers are installed

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shelquis

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shelquis

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January 7th, 2012 11:00

No compatible printers are installed

Hi, I bought a Dell Inspiron 620 (with Win7) and a Dell V715w printer (advertised to be compatible with Win7) to go with it. I set both up together. I installed the driver using the disk provided with the printer. I chcked for updates to the driver at the time of installation, it said no updates were available. OK, so everything seemed to go well, and the printer seems to work, except for a few flakey things. The printer setup placed an icon on my desktop called "Launch Dell Printer Home", When I click on the icon, I get a window that says "No compatible printers are installed". It doesn't say what the incompatibility is with. I tried to fix it by reinserting the setup disk, and doing a repair installation. Nothing changed (but at least it didn't get worse. :emotion-1: Anybody have any idea what's going on here, and how I fix it?

P
PudgyOne
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Posted January 7th, 2012 18:00
shelquis,

Uninstall the printer in programs and features.

Restart your computer. Check to see if the printer was removed. Manual Printer Driver Removal If the printer is still there, then right click on it, then left click remove device.

That should give you a clean start to install the printer.

Rick
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PudgyOne
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Posted January 7th, 2012 13:00
shelquis,

Is the Dell V715w Printer connected with the usb cable or using the wireless adapter? If the adapter, what color is the adapter on the printer?

What virus program and firewall are you using?

Try running System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.

Do you have the printer disk?

Rick
S
shelquis
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Posted January 7th, 2012 15:00
MyV715w printer is connected wirelessly. The color of the WiFi status indicator on the front of the printer is solid green.

I'm using Microsoft Secrity Essentials and the Windows firewall.

Systinfo.txt data follows:

Host Name: SHELQUIS3

OS Name: Microsoft Windows 7 Home Premium

OS Version: 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner: Larry

Registered Organization: Microsoft

Product ID:

Original Install Date: 12/13/2011, 12:04:35 AM

System Boot Time: 1/4/2012, 10:05:46 AM

System Manufacturer: Dell Inc.

System Model: Inspiron 620

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~3001 Mhz

BIOS Version: Dell Inc. A03, 9/29/2011

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (UTC-05:00) Eastern Time (US & Canada)

Total Physical Memory: 8,105 MB

Available Physical Memory: 5,367 MB

Virtual Memory: Max Size: 16,207 MB

Virtual Memory: Available: 13,330 MB

Virtual Memory: In Use: 2,877 MB

Page File Location(s): C:\pagefile.sys

Domain: MSHOME

Logon Server: \\SHELQUIS3

Hotfix(s): 70 Hotfix(s) Installed.

[01]: 982861

[02]: KB971033

[03]: KB2393802

[04]: KB2425227

[05]: KB2459268

[06]: KB2475792

[07]: KB2476490

[08]: KB2478662

[09]: KB2479943

[10]: KB2482122

[11]: KB2484033

[12]: KB2488113

[13]: KB2491683

[14]: KB2492386

[15]: KB2495523

[16]: KB2496898

[17]: KB2503665

[18]: KB2505438

[19]: KB2506014

[20]: KB2506212

[21]: KB2506928

[22]: KB2507618

[23]: KB2509553

[24]: KB2511250

[25]: KB2511455

[26]: KB2515325

[27]: KB2518869

[28]: KB2519736

[29]: KB2522422

[30]: KB2529073

[31]: KB2529825

[32]: KB2532531

[33]: KB2533552

[34]: KB2536275

[35]: KB2536276

[36]: KB2539635

[37]: KB2541014

[38]: KB2544893

[39]: KB2545698

[40]: KB2547666

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[42]: KB2552343

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[44]: KB2556532

[45]: KB2559049

[46]: KB2560656

[47]: KB2562937

[48]: KB2563227

[49]: KB2563894

[50]: KB2564958

[51]: KB2567680

[52]: KB2570791

[53]: KB2570947

[54]: KB2572077

[55]: KB2579686

[56]: KB2588516

[57]: KB2603229

[58]: KB2607576

[59]: KB2616676

[60]: KB2618444

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[62]: KB2619339

[63]: KB2620704

[64]: KB2620712

[65]: KB2633952

[66]: KB2639417

[67]: KB2641690

[68]: KB958488

[69]: KB976902

[70]: KB982018

Network Card(s): 3 NIC(s) Installed.

[01]: Realtek PCIe GBE Family Controller

Connection Name: Local Area Connection

Status: Media disconnected

[02]: Dell Wireless 1502 802.11b/g/n

Connection Name: Wireless Network Connection

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

IP address(es)

[01]: 192.168.1.7

[02]: fe80::18aa:5efc:58f8:f334

[03]: Microsoft Virtual WiFi Miniport Adapter

Connection Name: Wireless Network Connection 2

Status: Media disconnected

Yes, I have the printer disk.
P
PudgyOne
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Posted January 7th, 2012 17:00
shelquis,

First run Delete Print Jobs to remove any stuck print jobs from the queue.

Make sure the printer is NOT attached to the computer with a usb cable.

Start, control panel, programs and features, Dell V715w Printer, uninstall.

Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

With the computer online, insert the printer disk. Choose network and select add aditional computer, then follow the instructions.

Also try reading...

Allow Printer past Microsoft Essentials

Rick

Microsoft Essentials

OS Name:                   Microsoft Windows 7 Home Premium
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
Original Install Date:     12/13/2011, 12:04:35 AM
System Boot Time:          1/4/2012, 10:05:46 AM
System Manufacturer:       Dell Inc.
System Model:              Inspiron 620
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                          [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~3001 Mhz
BIOS Version:              Dell Inc. A03, 9/29/2011
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-05:00) Eastern Time (US & Canada)
Network Card(s):           3 NIC(s) Installed.
                          [01]: Realtek PCIe GBE Family Controller
                                Connection Name: Local Area Connection
                                Status:          Media disconnected
                          [02]: Dell Wireless 1502 802.11b/g/n
                                Connection Name: Wireless Network Connection
                                DHCP Enabled:    Yes
                                DHCP Server:     192.168.1.1
                                IP address(es)
                                [01]: 192.168.1.7
                                [02]: fe80::18aa:5efc:58f8:f334
                          [03]: Microsoft Virtual WiFi Miniport Adapter
                                Connection Name: Wireless Network Connection 2
                                Status:          Media disconnected
S
shelquis
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Posted January 7th, 2012 18:00
In your third step, to uninstall the printer.....Is that the same as "remove device"? That's what I see when I right click the printer in Devices and Printers.
S
shelquis
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Posted January 7th, 2012 18:00
Thanks Rick. That did the job.
P
PudgyOne
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Posted January 7th, 2012 19:00
shelquis,

Glad you got it working! :emotion-21: Thanks for posting back.

Take care,

Rick

No compatible printers are installed

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