After two weeks  telephone conferencing with Dell Tech, I complained by e-mail and telephone about the issue:  The printer model  A920 and the laptop model inspiron 8500 failed to interface. The message on the screen: cartridge stalled.  2 computers later (with 1 cartridge replacement), a total of 3, the systems  continued not to interface. Then I found this site to complain. I also lodged a telephone complaint with customer serviced (??) . I returned 2 printers.

To continue to get the tech support, I had to buy insurance for 2 years costing over $200. 

Suddenly,  electronically it was fixed without an explanation. Very bizarre! 

Friends and neighbors stopped bye and were also bewildered.  My doormen and the supermarker clerk were puzzled.  I was flabbergasted.  I thought it was all about plug and play and point and click.  After 2 weeks of Dell tech support it seemed to more about bells and wistles.  Point and click, plug and play became point be sick, plug and despair, is Dell  swell?

Let me know if you had a similiar issue.  Do you still do business with Dell? My faith is dwindling.