Ok, so about two months I posted about an odd problem I was having with the Dell AIO 940...specifically, the two brand-new black ink cartridges I had just bought quiting printing any thing black. At that time, it was suggested that the cartridges themselves may have been defective so I emailed Support about a refund. And just quit fooling with the printer...and promptly forgot about the email.

Well, today I decided to work on this problem again and took the two cartridges to Radio Shack to run their refill machine's test program. Turns both are full (no surprise there) and RS could not run a print test on either (surprise there! I figured that the printer was the problem!). Upon hearing the results, I bought a refilled cartridge and poof! Everything works!

So it seems that I have two brand-new defective cartridges. I checked the emails and never seen to have gotten any response from Support. So, two months later, is it even possible to get a refund? Who would I contact?