‎Fastaccess Fail | DELL Technologies

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ccwies

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10 years ago

ccwies

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April 1st, 2017 16:00

Fastaccess Fail

I installed a new modem and my fastaccess quit working. Can someone help me please?

JL
Jesse L (retired)
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Posted April 4th, 2017 06:00
ccwies,

Can you provide the computer model and the installed OS?

Jesse L (retired)
C
ccwies
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Posted April 5th, 2017 11:00
Thank you Jesse. Original OS was Win 7. I upgraded to Win 10 when the free upgrade came out and Fastaccess continued working as expected. It was only when I upgraded the modem that it quit working.
JL
Jesse L (retired)
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Posted April 6th, 2017 07:00
ccwies,

I will need to know the computer model in order to look up the software for the computer.

Jesse L (retired)
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ccwies
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Posted April 7th, 2017 12:00
OS is WIN 10 and model is Laptop XPS17 L702X. I have recently download this software from Dell (who I purchased it from) but I get an error message when I try to install that directs me to Fastaccess. Thank you.
JL
Jesse L (retired)
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Posted April 10th, 2017 05:00
ccwies,

Unfortunately, there are no Windows 10 drivers for this computer.

Jesse L (retired)