Catalin7504

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3 years ago

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Catalin7504

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December 17th, 2022 08:00

Dell R530 no POST with second E5-2697 v4

I have a R530 running with 2 x 2698 v3 and I want to upgrade to use 2 x 2697 v4. Each CPU was verified and works just fine when installed in CPU1. When both CPU are installed, the server does not POST, no video signal. 
I have  latest BIOS and latest iDrac. The power supply is a 1100W.
Any suggestions?
Thank you! 

  • DELL-Chris H

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    Posted December 20th, 2022 05:00


    Catalin7504,

     

    I believe the issue you are facing is due to compatibility. When I look at the supported CPUs I am showing the ES-2697 V3, but the 2697 V4 is not listed. With it not being listed we can't be certain how the system will react as it isn't tested with that specific device. 


    If you previously had dual CPUs, which worked correctly, then it is likely not the board or anything else causing the issue.

     

    Let me know if this helps.

    DELL-Chris H

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  • DELL-Young E

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    Posted December 18th, 2022 18:00

     

    Hello, what BIOS version are you on? Also can you make sure you are using a Dell part? It has to be this.

     

    NWDGH

    PRC,E52697V4,2.3,45M,BDW,B0

    Processor

    Processor

    Intel, 2.3GHz, 45MB, FSB 9600MHz, 145W, Xeon E5-2697V4, Broadwell, Server, Bare Processor, B0

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  • Catalin7504

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    Posted December 19th, 2022 13:00

    BIOS was updated thru Lifecycle, it's 2.16.0. Regarding the CPUs, I purchase them from eBay. Is there a E5-2697 v4 that is Dell specific?
    I am thinking that it might be an issue more related to the motherboard. Could it be that R530 was shipped with different motherboard versions, and mine could be older and not support this CPU? 

  • Catalin7504

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    Posted December 19th, 2022 15:00

    Sorry, I can't edit my previous message. Just to add few details:
    - the server post just fine with 2 x E5-2650 v4
    - the heatsink p/n is 08XH97. Can't find details about max W this is supposed to handle (E5-2697 v4 is a 145W CPU)
    - the motherboard p/n is 03XKDV

  • DELL-Shine K

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    Posted December 19th, 2022 20:00

    If you have access to iDRAC can you check logs in iDRAC (Lifecycle Log and POST logs) and see whether it have any information on failure. 

    Can you also try to boot the server with Minimum to POST configuration. Minimum to POST configuration is the configuration that has the minimum components required to complete POST. Typically, the minimum to POST configuration is PSU1, CPU1, memory module in A1 slot, and the default riser without expansion cards.

  • DELL-Young E

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    Posted December 19th, 2022 20:00

    Hello, this is the heatsink you are using:

     

    8XH97

    ASSY,HTSNK,84X106X40.7MM,R530

    Heatsink, ASSY

    Heatsink, ASSY

    ASSY Heatsink For CPU, 84X106X40.7MM

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  • Catalin7504

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    Posted December 20th, 2022 05:00

    There is no info in the logs related to this. I included below the Log, as you can see (from bottom to top) the system booted with one CPU and I shutdown the server. Then I added the second CPU and restarted (Sat Dec 17 2022 21:54:31)

    Sat Dec 17 2022 22:16:45 Power supply redundancy is lost.
    Sat Dec 17 2022 22:16:41 The chassis is closed while the power is off.
    Sat Dec 17 2022 22:16:35 The chassis is open while the power is off.
    Sat Dec 17 2022 21:54:41 Power supply redundancy is lost.
    Sat Dec 17 2022 21:54:36 The system board Intrusion cable or interconnect is not connected, or is improperly connected.
    Sat Dec 17 2022 21:54:31 The chassis is open while the power is off.
    Sat Dec 17 2022 21:51:05 OEM software event.
    Sat Dec 17 2022 21:51:05 An OS graceful shut-down occurred.
    Sat Dec 17 2022 21:48:28 OEM software event.
    Sat Dec 17 2022 21:48:28 C: boot completed.

    At the same time, in the Lifecycle Logs this is what I have:












    Catalin7504_18-1671541150561.png


    As I said, I tried each CPU installed as CPU1, with minimum configuration, the server boot correctly. 

    The only thing I haven't tried yet is to install these 2 CPUs in a different server and see if it boots correctly. I have a Dell T7910, but this is a workstation, not a server; not sure if it's the same thing as testing them in a server.
    Could it be that the 2 CPUs are not compatible with each other? They are not a matching pair, but I had no issues so far with any other Xeon CPUs. 

    Thank you!





  • Catalin7504

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    Posted December 20th, 2022 05:00

    Thank you @DELL-Chris H for clarifications! Yes, the server works fine with a dual E5-2650 v4, but I was not aware that the 2697 v4 is not on the list of supported CPU. Can you please share a link / document with the list of supported CPU for R530?

  • DELL-Chris H

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    Posted December 20th, 2022 06:00

    Catalina7504,

     

    I am referencing internal documentation, but normally you would be able to find available parts listed here.

     

     

    DELL-Chris H

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    Dell Technologies | Enterprise Support Services

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  • Catalin7504

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    Posted December 20th, 2022 10:00

    I checked the data sheet listed below, and that indicate that a Dual Xeon v4 18 cores configuration should be supported. Is the E5-2695 v4 or E5-2686 v4 (OEM) supported? 

    Intel® Xeon® processor E5-2600 v4 product family
    Processor sockets: 2
    Chipset: C610
    Internal interconnect: up to 9.6GT/s;
    Cache: 2.5MB per core; core options: 4, 6, 8, 10, 12, 14, 16, 18

    Dell-PowerEdge-R530-Spec-Sheet.pdf

     

    From the link you provided, only few CPUs are available (maybe these are the only one available for sale) and the most powerful is a E5-2680 v4.