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jonread25

updated

14 years ago

J

jonread25

1 Message

0

646

July 31st, 2012 07:00

Cannot see all documents when doing a search

When I log into SourceOne, and run an unfiltered search, the results only show about 3 results for each day. This is the same if doing a "My Items" or "Administrator" search.

However if I do a search with a criteria, e.g. emails received on a date, then the correct number of items is returned.

I cannot see any volume/index issues and we are on the latest service pack.

This used to work, but suddenly stopped working

Any ideas?

Thanks

  • IT_Warlock

    48 Posts

    172

    0

    Posted August 14th, 2012 15:00

    Hello jonread25,

    It looks like you may have a disconnect between, the SourceOne Indexes and SQL.  An example of SQL based searches, are searches with email date.

    You can try to re-index the data that you are not able to search for.  Which version of SourceOne are you running, our latest version is 6.8 SP1.

    You can also open a support ticket, so support can enable tracing and look into the issue further.

    Thanks,

    Brad