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travisp2

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travisp2

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October 18th, 2006 05:00

Exctract not seeing Exchange Server

I've installed 4.7 SR1 on a VMWare box. EmailXtender archives emails fine. However, when trying to use extract to archive and run analysis on old mail, it does not "see" any exchange server. I'm running EX 2003 SP1.The events log in fact verifies this fact by complaining that it cannot connect to the exchange server, even though emails are being archived in real-time. Any ideas????
  • O

    OlliK

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    Posted October 18th, 2006 11:00

    The journaling is done by the EX service "Legato EmailXtender Email Data Source". The account this service is running has the rights to connect to the connector mailbox for journaling. EmailXtract access the Exchange server through the MAPI profile you are logged on the EX server. You can check the profile in EmailXtract Options -> Configuration Options -> Profile Tab.
    This user must have admin access to all storage groups of the Exchange server. Normally when you log on with the same user, all the EX services running under (oftern this user is named EX), you should have the propper rights.

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