I ran all the driver updates and Dell SupportAssist.
When I run a Prefmon /report I get the following error:
Warnings
Error
Symptom: Unknown Cause: A device has reported a "Not OK" status. Details: The device, Intel RST VMD Managed Controller 09AB, is reporting a bad status value. This device will not be available until the issue is resolved. The Plug and Play ID for this device is PCI\VEN_8086&DEV_09AB&SUBSYS_00000000&REV_00\3&36CB97A3&0&B8. Resolution: 1. Verify the correct driver is installed. 2. Try updating the drivers using Windows Update. 3. Check with the manufacturer for an updated driver. 4. Attempt to uninstall and then reinstall the device using Device Manager.
I have the same problem with my xps 9310 over the last 2-3 weeks. I've tried uninstalling the errant driver and restarting to no effect. I see no note of a driver update on the dell site.
Man, that driver error is such a pain. I've been down that road with Dell machines before, and it's always frustrating when you run all the updates and SupportAssist, and then Prefmon throws a cryptic warning like that. It makes you wonder if it's a real issue or just the reporting tool being overly sensitive. The thing about hardware quirks like this is that they can really distract you from the bigger picture. When you're troubleshooting a random controller error, it's easy to lose sight of how users actually experience your product. It reminds me a bit of the principles of UX design in marketing. You can have all the technical specs perfectly aligned, but if the end-user experience is confusing or broken, it doesn't matter how powerful the machine is. Getting that error sorted is step one, but making sure the whole system feels smooth and intuitive for the person using it is what really matters.
_curt_s
1 Rookie
•
1 Message
•
5 Points
4
0
Posted May 14th, 2026 01:18
I have the same problem with my xps 9310 over the last 2-3 weeks. I've tried uninstalling the errant driver and restarting to no effect. I see no note of a driver update on the dell site.