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Greetings!
I bought this computer a couple days ago (Inspiron 3847). I installed a new Samsung 840Evo SSD. I used the included Samsung Data Migration software to transfer the factory disk to the new SSD., then removed the factory disk. This went without a hitch until I tried to access the Support area through the My Dell app. It refuses to recognize my Service Tag, even if I enter it manually. Is there anything I can do to fix this?
Thanks in advance!
I registered the system with Dell on day one, and I did try it with the factory drive.The service tag did show up when I booted off the factory drive, just not the SSD drive. But I have only had the computer for four days now, so perhaps I need to wait and see. Dunno...
Thanks for responding!
ejn63
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Posted March 20th, 2014 11:00
Did you try it before cloning? It can take up to 10 days for a new service tag to show up in the database -- and if the system was purchased other than direct from Dell, you must register it with Dell before the service tag will show up.