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Go to SolutionJesse L (retired)
10 Wizard
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Posted June 25th, 2019 07:00
hele371101,
Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.
Jesse L (retired)
Jesse L (retired)
10 Wizard
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17898 Posts
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69016 Points
4531
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Posted June 28th, 2019 05:00
Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.Jesse L (retired)
Jesse L (retired)
10 Wizard
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17898 Posts
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69016 Points
4511
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Posted June 28th, 2019 10:00
echarlet,
Make sure all your drivers and the bios is updated on your computer. I have emailed the engineer for some information.
Jesse L (retired)
Jesse L (retired)
10 Wizard
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17898 Posts
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69016 Points
3878
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Posted July 1st, 2019 10:00
Facep1ant,
Did you uninstall the program and reinstall it?
Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.
Jesse L (retired)
Jesse L (retired)
10 Wizard
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17898 Posts
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69016 Points
3589
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Posted July 2nd, 2019 04:00
Facep1ant,
If the updated drivers installed you can disregard the message to update.
Jesse L (retired)
Jesse L (retired)
10 Wizard
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17898 Posts
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69016 Points
3191
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Posted July 15th, 2019 04:00
griggz,
Click my name and private message me the pc service tag number.
Jesse L (retired)
Robert P (retired)
6 Operator
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9396 Posts
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Posted July 22nd, 2019 07:00
Hi echarlet,
Thanks for posting again. We've responded that we are currently working with the development teams regarding this issue and will post as soon as more information is available. Thanks for your patience.
Robert P (retired)
calrob
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1 Message
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Posted November 19th, 2019 06:00
Same issue here with Dell XPS 9380, With support assist and windows 10 1903 i get the Bad pool caller blue screen, and once I uninstall the support assist all runs well. I have attempted multiple calls into support and have not gotten any solutions to the known issue. Basically the user must choose to run old versions of windows, or run hardware without automated updates from Dell.
Note, Dell did a remote session. They installed the IRST driver from Intel's site, then installed SA. All working now.