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vineet.pant

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vineet.pant

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May 7th, 2022 00:00

Dell OMSA "no storage controller detected"

Dell OMSA not detecting storage controller but in idrac showing successfully. I checked and verified the OMSA Latest version 9.1.0(Installed). Latest firmware and driver also installed.

  • DELL-Shine K

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    Posted May 7th, 2022 07:00

    What operating system did you have? Did you installed storage component also while installing OMSA. Can you also check whether all OMSA services are running fine. Use below link for the details on same

    https://www.dell.com/support/kbdoc/en-in/000134420/troubleshooting-for-openmanage-server-administrator-if-not-opening-updating-or-showing-correct-information

     

  • vineet.pant

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    Posted May 9th, 2022 03:00

    Server 2012 standard is installed on the server. Storage management is also installed on the server. All OMSA service is running fine.

  • DELL-Erman O

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    Posted May 9th, 2022 04:00

    Hi, Can you restart OMSA services. Then if the issue continues, Can you do soft reset the iDRAC? https://dell.to/3FI2nRL.

    Steps for Windows

    1. Press Windows+R key to open the Run window and enter "services.msc".

    2. On the Services screen, check the following OMSA services are on the list.

      • DSM SA Connection Service
      • DSM SA Data Manager
      • DSM SA Event Manager
      • DSM SA Shared Services
    3. Right-click each service name and select Restart from the displayed menu.
      There is no specific order to restart.

    and if the problem persists, Can you try to drain residual electricity as below? 
    1. Power the server down.  
    2. Disconnect server from all power cables, Network cables. 
    3. Hold down the power button continuously for at least 10 seconds.  
    4. Insert power cables and network cables back into the system.  
    5. Wait about 2 minutes before powering on server to give the iDRAC time to initialize. 
    6. Power the system on. 

    DELL-Erman O

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • karthikv912

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    Posted May 9th, 2022 21:00

    Hi @vineet.pant 

    Please let know which Is the server model you are using ,Please add some screen shots of your server to look into the issue or trouble shooting steps.

    Thanks,

    Karthik V

    #IWork4Dell


    Best regards,
    Karthik V
    #IWork4Dell

  • vineet.pant

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    Posted May 20th, 2022 05:00

    Hi Karthik,

    Server Model: PowerEdge R720

    vineetpant_0-1653050644900.png

    In idrac storage controller show storage controller successfully.

    vineetpant_1-1653050807457.png

     

  • DELL-Erman O

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    Posted May 20th, 2022 06:00

    Hi, by the way, Have you had a chance to try the troubleshooting steps above? if your iDRAC version is older than 2.65.65.65 Can you try to update it? It might be an iDRAC issue. https://dell.to/3wwmTS5

    DELL-Erman O

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!