UNSOLVED

MidahoX

updated

13 years ago

M

MidahoX

1 Rookie

2 Posts

9

3317693

November 22nd, 2013 11:00

Dell Venue 8 Pro Touch Sensitivity

Hello,

I bought two Dell Venue 8 Pro two weeks ago. I notice that sometimes when I type on the screen, the touch input get triggered multiple times... After doing some more testing, I realized that the issue was because my finger was close to the screen, but not fully touch or rest on the screen. The device seems to pick up touch input even if a small tip of my finger touch the screen a few milliseconds, which is a bit annoying when typing or browsing. This ends up with characters get hit multiple times randomly, or the browser suddenly zooms out because the device though it was double-click. I never have any issue like this on my smartphones or the surface RT.

I believe this is a firmware issue or a touch sensitivity issue since it happens on both of my devices. I did multiple factory reset and change "Pen and Touch" setting in control panel. But the issue is still exist. Does this happen to anyone else?

Minh

  • Mikerman

    1 Rookie

    915 Posts

    914

    0

    Posted June 24th, 2014 07:00

    Right swipe, select search, and type calibrate in the search box; 1st item.
  • Mikerman

    1 Rookie

    915 Posts

    754

    0

    Posted June 28th, 2014 16:00

    Go back to calibrate and reset/restore to default.
  • Mikerman

    1 Rookie

    915 Posts

    771

    0

    Posted August 20th, 2014 16:00

    Why would you buy this when you see all these horrible reviews about the issue. It is hardware and heat related, among other issues. The more you use it the warmer it gets and the more erratic the touch screen gets. And as you mention you can't use it on a stand as its ridiculously inaccurate on the sensitivity.  Its been one of the most expensive paperweights I've owned! Forget the money, its been the worst experince in a tech hardware, and the most anger inspiring as well. 

    Its like buying a pretty darn great car with permanent square wheels&tires.  

    Personally, I haven't had any of those issues and have enjoyed the tablet tremendously.  There are idiosyncrasies, but I've found no more than in any Windows PC. 

  • Mikerman

    1 Rookie

    915 Posts

    771

    0

    Posted August 20th, 2014 21:00

    You must be very fortunate to not have the touchscreen issues. The only solution that I have found is to touch the on-screen keyboard with the side of my finger rather than the pad of my finger, OR use a soft generic stylus (NOT the Dell stylus). Either of these solutions lessens the touchscreen issues. I agree though with the poster phil indeblanc. It truly is disgraceful that Dell seems unable to resolve such a basic issue for a touch tablet. Many, many others have reported this same issue,

    I don't mean to discount an issue that anyone is having, and feel badly for anyone facing those issues.  But my guess is, the vast majority of users simply do not have touchscreen issues of the type being reported here.  Otherwise, things in Dell's handling would be very different, in the face of massive returns which just don't seem to be happening.  I certainly encourage anyone having an issue to seek a warranty repair/replacement--such issues are not a norm, it again seems to me, and are not acceptable.

  • Mikerman

    1 Rookie

    915 Posts

    771

    0

    Posted August 20th, 2014 22:00

    On top of that DELL doesn't seem interested in fixing this problem.

    It certainly has had issues.  But it also certainly has tried to fix matters at least with the stylus, having gone through at least an original and 2 revisions to it . . . .  Now whether this has been suitably successful may be a different story.

  • Mikerman

    1 Rookie

    915 Posts

    1099

    0

    Posted August 21st, 2014 11:00

    I'm not discounting anyone's issue.  But issues are reported in forums; the vast number of people without issues simply don't. 

  • Mikerman

    1 Rookie

    915 Posts

    1099

    1

    Posted August 22nd, 2014 15:00

    It would be nice if Dell routinely would respond to posts here . . . . For some reason, it stopped doing so many months back. :emotion-6:
  • drahnier

    1 Rookie

    52 Posts

    4012

    1

    Posted November 22nd, 2013 17:00

    Yes, I'm experiencing the very same problem. I already managed to get locked out from some online accounts because of that.

    I also fiddled with pen and Touch Settings in Control Panel, but whatever I set there, does not improve things.

  • GrayBee

    2 Posts

    4012

    0

    Posted November 25th, 2013 16:00

    It happens to me constantly and is VERY annoying while browsing and having the system think I double tapped something.  We REALLY need a fix for this as well as the Miracast incompatibilities.  An adapter to charge and use USB peripherals would also be nice.

  • 4012

    0

    Posted November 26th, 2013 08:00

    Yep im actually typing onn it now. I hope thhis is just a software probblem and not a hardware problem.. Otherwise. The tablet has been quite impressive.