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TheCraig

updated

4 years ago

T

TheCraig

1 Rookie

3 Posts

0

455

July 21st, 2022 13:00

Unity VSA license link not working

https://www.delltechnologies.com/en-us/auth/elmeval.htm

is not working, and after entering your UUID, I just get the errors:

Not Connected.

Verify Network

  • DELL-Sam L

    Community Manager

    8056 Posts

    34380 Points

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    Posted July 22nd, 2022 07:00

    Hello TheCraig,

    The workaround for getting the UnityVSA Community Edition trial license is to open a Service Request with License Operations.

    Licensing Service Request for UVSA CE Trial License:

    Customer (internal or external) opens a Licensing Service Request.

    1.           There are 3 ways to open a Service Request:

    • By visiting https://dell.to/3PJx4tt and using the Live Chat. The Chat Team will assist the requester to create a Ticket.
    • A Service Request can be opened on the Support Site by selecting "Create a Service Request" and providing all the relevant information required to address the request.
    • Contact the Dell EMC Support Line by calling 800-782-4362, option 4, option 4, (at any time) and they will assist you and/or create an SR on your behalf.

    2.           Information needed in the Service Request:

    • Software Part Numbers – 456-110-674    UnityVSA CE 4TB=IC
    • Quantity/Capacity – Qty 1

    3.           Machine information: UUID

    4.           Site Info

    5.           If this is a Dark Site, please inform Licensing of this

    6.           Reason for trial license = UVSA CE Trial License Website is down

  • TheCraig

    1 Rookie

    3 Posts

    311

    0

    Posted July 27th, 2022 13:00

    got a . TOS76>, but nothing got resolved.  Was told I would hear back by 7/25/22, but have not heard anything by 7/27/22

  • TheCraig

    1 Rookie

    3 Posts

    308

    0

    Posted July 27th, 2022 14:00

    My UUID is:

    23593625-EA4C-74CB-F054-4648AB927E60

  • DELL-Josh Cr

    Community Manager

    9693 Posts

    43676 Points

    307

    0

    Posted July 27th, 2022 14:00

    Thanks, they are working on it now. 

  • DELL-Josh Cr

    Community Manager

    9693 Posts

    43676 Points

    311

    0

    Posted July 27th, 2022 14:00

    The last message on the case was that they emailed you asking for the UUID. If you didn't get the email, if you can private message the UUID I can update it.