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paquads

updated

15 years ago

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paquads

1 Rookie

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3 Posts

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827

August 10th, 2011 17:00

fltmgr.sys error

Ran Highjackthis and I am to post log for answers.

Log

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:07:26 PM, on 8/10/2011
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\PC Tools Security\BDT\BDTUpdateService.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\PC Tools Security\pctsAuxs.exe
C:\Program Files\PC Tools Security\pctsSvc.exe
C:\Program Files\PC Tools Security\pctsGui.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\PC Tools Security\BDT\FGuard.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\PC Tools Security\TFEngine\TFService.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www22.verizon.com/Foryourhome/MyAccount/Unprotected/UserManagement/Login/Login.aspx
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: PC Tools Browser Guard - {472734EA-242A-422b-ADF8-83D1E48CC825} - C:\Program Files\PC Tools Security\BDT\PCTBrowserDefender.dll
O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\PC Tools Security\BDT\PCTBrowserDefender.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\PC Tools Security\BDT\PCTBrowserDefender.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\PC Tools Security\pctsGui.exe" /hideGUI
O4 - HKLM\..\Run: [PCTools FGuard] C:\Program Files\PC Tools Security\BDT\FGuard.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1312972339500
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Browser Defender Update Service - Unknown owner - C:\Program Files\PC Tools Security\BDT\BDTUpdateService.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\PC Tools Security\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\PC Tools Security\pctsSvc.exe
O23 - Service: ThreatFire - PC Tools - C:\Program Files\PC Tools Security\TFEngine\TFService.exe

--
End of file - 4545 bytes

  • N

    Niranjan2

    207 Posts

    481

    0

    Posted August 23rd, 2011 09:00

    Hello PAQUADS,

    Welcome to the Dell Community Forum. 

    I am sorry for the time taken to reply. I will be assisting you further to resolve this issue.

    • If you have published this issue on any other forum, please provide me the link in your next reply.
    • If you have tried any tools or fixes for this issue, let me know before you perform the steps I recommend you to, as it may conflict with the tools I have provided below.
    • Please back up all data you have stored on your system to an external hard drive or a flash drive or a CD/DVD to ensure you do not compromise on any important data you have worked upon.
    • The following steps are intended to used only for this issue, it should not be used on any other issue as it may conflict and corrupt the operating system.
    • If you have disabled System Restore on your system, please enable it now.
    • If you are using any P2P (file sharing) programs, please remove them before we clean your computer.  The nature of such software and the high incidence of malware in files downloaded with them are counterproductive to restoring your PC to a healthy state. There is a partial list HERE.   
    • If your issue involves Windows error codes the chances of resolution may be slim because some of these infections corrupt .exe files. The presence of windows error codes may also indicate hardware problems and could limit the success of infection removal.
    • Please ensure you are the administrator of this system if not, you have the admin rights to perform the troubleshooting steps provided by me.
    • Once we start, please print a copy of the instructions in a notepad to ensure the sequence of troubleshooting steps. Request you not to run any other tools or fixes or cleanups on your own during the process.
    • Ensure all other applications to be closed during the process as it may conflict with the cleaning process and may not be 100% successful.

    As per the description you have mentioned that you are getting fltmgr.sys error; does this occur at your boot up or in windows environment?

    If you are getting a blue screen of death with this error please let me know with the STOP error code so that we can resolve this matter in a different path.

     

    If you are getting this error in windows environment, you can follow the steps mentioned in this link;

    http://www.votedemos.com/fltmgr-sys-error-message.php

     -Niranjan

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