Start a Conversation
UNSOLVED

william159

updated

20 years ago

W

william159

11 Posts

0

9773

September 23rd, 2006 00:00

i got a question!!my computer does work

Can i just restore the computer without a CD?
what can i do...please.....
  • J

    joe53

    5 Journeyman

    •

    5772 Posts

    •

    17269 Points

    194

    0

    Posted September 23rd, 2006 00:00

    Hi:
     
    What model computer? When did you buy it? Can you boot into safe mode?
     
     
  • J

    joe53

    5 Journeyman

    •

    5772 Posts

    •

    17269 Points

    194

    0

    Posted September 23rd, 2006 01:00

    To determine your model, click on Start>Programs>Accessories>System tools>System information.
    The System model is listed in the right panel.
     
    When did you buy this? The date is important.
    What exactly is the problem? If you are getting any error messages, please quote the exact text of the message.
  • J

    joe53

    5 Journeyman

    •

    5772 Posts

    •

    17269 Points

    194

    0

    Posted September 23rd, 2006 01:00

    Have you tried System Restore in Safe Mode, to take your PC back to a date when things were working?
    Click on Start> Programs> Accessories> System Tools> System Restore
     
    Have you tried running your antivirus or any anti-spyware programs while in Safe Mode?
     
     
  • J

    joe53

    5 Journeyman

    •

    5772 Posts

    •

    17269 Points

    194

    0

    Posted September 23rd, 2006 01:00

    I ask again-
     
    Have you tried running your Antivirus or any anti-spyware programs in Safe Mode?
  • J

    joe53

    5 Journeyman

    •

    5772 Posts

    •

    17269 Points

    194

    0

    Posted September 23rd, 2006 02:00

    William159:
     
    If you cannot run run your Antivirus, or if it cannot fix your problem in Safe Mode, try the following:
     
    Download the free utility HijackThis, install it and run a scan. Have it generate a logfile, then copy/paste that logfile in the HijackThis board here: http://forums.us.dell.com/supportforums/board?board.id=si_hijack
     
     
    When you make your post there, state exactly what problem you are having. Be patient, and wait for an expert to advise you on what to do. (It may take a day or two- they are very busy).
     
  • J

    joe53

    5 Journeyman

    •

    5772 Posts

    •

    17269 Points

    64

    0

    Posted September 23rd, 2006 04:00

  • W

    william159

    11 Posts

    194

    0

    Posted September 23rd, 2006 00:00

    yes, i can go into the safe modewith internet..i 'm using it to get help....
  • W

    william159

    11 Posts

    194

    0

    Posted September 23rd, 2006 00:00

    how can i find my model ,it look like what?it's window XP
  • W

    william159

    11 Posts

    194

    0

    Posted September 23rd, 2006 01:00

    It's not error messages...i just can't click anything but computer still working !!i thought i but it april in this year.
  • W

    william159

    11 Posts

    194

    0

    Posted September 23rd, 2006 01:00

    ya ,i did but still not work,it's like that when i click system restore and then load for 5 seconds and then nothing do you have another way that can restore it or back up ?

Dell Support Resources

Latest Solutions

View More