UNSOLVED
Installing and Activating McAfee
Hi,
I bought a Dell computer with a three year subscription to McAfee but can’t find a way to activate it. It’ll update but not activate and expires on the 31st. The Dell I bought just wouldn’t boot up right out of the box , they’ve had to replace the hard drive and the memory on the computer. When they replaced the hard drive they made me install the software and I downloaded McAfee from the website, Dell downloads. Dell Tech support told me they couldn’t send me a disc with the program and had to download it from there. Since the computer was dead on arrival I've never had a chance to activate it or make an account with McAfee.
I should first start by saying that when I first tried to install the program I got this message :
" Unable to Continue Installation. Your Mcafee software installation cannot continue because a file on your PC is either missing or not working correctly. To fix this, you may need to download and install a Windows file. Please read the FAQS for complete instructions. Once completed log in to your Mcafee account to download and install the software again." .
Ok, so I followed the FAQS link and was told to download and install MSXML3.msi and MSXML.msi which I did but I still get the unable to install message.
Ok, so I followed the FAQS link and was told to download and install MSXML3.msi and MSXML.msi which I did but I still get the unable to install message.
So there was a button to skip or cancel, I choose skip and it installed the software and it than ran fine and would update itself just fine but ... I couldn't activate it. Everytime I tried I'd get this message :
“We’re sorry, but we’re having trouble activating McAfee products. You can begin using your products now, but you won’t receive automatic product updates.
Don’t worry, we’ll ask you to continue activating your McAfee products once the problem is fixed. For more help with this problem, please contact McAfee Support. “
I've only got a few days left to activate it before the 14 day trial ends so I spent some time online with McAfee Tech support yesterday, in the end I gave him full control of my computer, let him download the fixes he said I needed and claimed that once I rebooted I'd be fine.
Well that didn't work, So I uninstalled McAfee following the intructions on their website and and reinstalled it again and everything happened just the same way. I still can't Activate it, I keep getting that message.
I contacted McAfee again and this time it seemed they didn't really want to help me. They can't confirm I even have a copy of the program because one has never been registered in my name and kept telling me the only way to fix the problem was to go and buy a disc.
Ok, I've already paid for this program so there is no way I'm going out and buying it again. So anyone out there have any suggestions for me? I really don't know what to do next.
Thanks for any and all help.
Mike
