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MJ
Mary Jeanne Kov
23 Posts
0
1165
May 20th, 2004 18:00
Internet Connection Problems - PLEASE HELP with ' HijackThis' results
Please help. I have been having a lot of problems with my PC. It was slowing down the longer it was on. I ran 2 programs to clean spyware (spyaware and I believe and another one). I was also getting a value creation failed error even though I had not changed anything. I changed to xp theme and that went away. After removing about 700 files with the clean-up a new problem began the next day. I lose the connection to the internet if I am idle for a little while. If I re-start, i get it back. I ran ISPFIX but it did not work. I also ran another virus scan suggested and it found some system information files had netsky-p even though I run Norton and all was clean. Those files were deleted. Another suggestion I just tried was to run HijackThis and post the results here for help.
Here are the results: Please help - I is very much appreciated.
Logfile of HijackThis v1.97.7
Scan saved at 3:10:28 PM, on 5/20/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\ltmsg.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\MMKeybd.exe
C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\FarStone\Firewall\FireWall.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\WINDOWS\System32\tbctray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Ultimate Popup Killer\Popupkiller.exe
C:\PROGRA~1\Novosoft\HANDYB~1\hbagent.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
C:\Program Files\Netropa\Traymon.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\Caere\PageKeepLite30\system\PKJobs.exe
C:\Program Files\Caere\PageKeepLite30\SYSTEM\PKTOPASS.EXE
C:\Program Files\Caere\PageKeepLite30\SYSTEM\PKSlapi.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Outlook Express\MSIMN.EXE
C:\Documents and Settings\Mary Jeanne\My Documents\Hijack This\Scan\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.searchby.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;(removed local)
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50046
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - (no file)
O1 - Hosts: 207.36.196.189 ieautosearch
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\MMKeybd.exe
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [dwStart] C:\Program Files\FarStone\Firewall\FireWall.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\System32\tbctray.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Ultimate Popup Killer] C:\Program Files\Ultimate Popup Killer\Popupkiller.exe
O4 - HKCU\..\Run: [Handy Backup 4.0] "C:\PROGRA~1\Novosoft\HANDYB~1\hbagent.exe" -logon
O4 - Startup: Camio Viewer.lnk = C:\Program Files\Sierra Imaging\Image Expert\IXApplet.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Camio Viewer.lnk = C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
O4 - Global Startup: Gator eWallet.lnk = C:\Program Files\Gator.com\Gator\Gator.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: PageKeeper Lite Jobs.lnk = C:\Program Files\Caere\PageKeepLite30\system\PKJobs.exe
O8 - Extra context menu item: Allow popups - file://C:\Program Files\Ultimate Popup Killer\Popupkiller.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {0D3983A9-4E29-4F33-8313-DA22B29D3F87} (QuickBooks Online Edition Utilities Class v6) - https://accounting.quickbooks.com/v9.099/qboax6.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {140F03AE-0588-11D4-BD45-0050048A82BF} (eShare Web Collaboration Class) - http://chat.1800flowers.com/netagent/objects/emagic.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {1954A4B1-9627-4CF2-A041-58AA2045CB35} (Brix6ie Control) - http://a19.g.akamai.net/7/19/7125/1250/ftp.coupons.com/v6/brix6ie.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwebproducts/ei/SmileyCentralInitialSetup1.0.0.8.cab
O16 - DPF: {30402FF4-3E71-4A1C-9B4B-1CD3486A9FB2} - http://www.shopathomeselect.com/agent/realtimeSetup.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/08fc8c9c8e3573a96019/netzip/RdxIE601.cab
O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://ftp.us.dell.com/fixes/PROFILER.CAB
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4018/ftp.coupons.com/v3123/cpbrkpie.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37602.5416898148
O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.brightstreet.com/cif/download/bin/actxcab.cab
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.com/security/controls/SassCln.CAB
O16 - DPF: {C6B086D2-146B-47A4-A218-B82DCAF2D872} (cpbrxpie Control) - http://a19.g.akamai.net/7/19/7125/4003/ftp.coupons.com/r3120/cpbrxpie.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {DDFFA75A-E81D-4454-89FC-B9FD0631E726} - http://www.bundleware.com/activeX/DS3/DS3.cab
Message Edited by Mary Jeanne Koval on 05-21-2004 08:47 AM
- Right click on your desktop and select Properties. Open the Screen saver tab and then click on 'Power'. Look around and see if there is anything powing down that may be causing the connection to drop.
Another place to look would be in Device manager. Right click on your network adapter and select Properties. Look under the Power management tab.
(I'm looking at a Win2K desktop here, WinXP may be slightly different). Mary Jeanne Kov
23 Posts
317
0
Posted May 21st, 2004 16:00
Well so much for the screen saver theory. i just lost my connection and I was active on the internet. I think it has helped but something else is happening. I have looked at the screen saver settings and the only time things I see are for the monitor and hard drive. How do I get to the device driver?
I am going to look at the system error messages to see if anything jumps out at the 1:35 time frame.
- Use a post of a hijackthis log for the experts to advise.
HijackThis From Here
or one of these other links:-
http://www.merijn.org/files/hijackthis.zip
http://www.aluriasoftware.com/tools/hijackthis.zip
http://mjc1.com/mirror/hjt/
Important: Create a folder on the C: drive called C:\HJT.
You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT. Unzip HijackThis into this folder. (See this link for graphical instructions)
Then run, scan, save log, then in notepad copy the FULL log by copy and paste as a reply to this post and an expert with HijackThis Knowldge, will have a go at giving advice. A lot of posters make mistakes here in copying and pasting so reread the left info sidebar called Copy and Paste
Please note the list of experts names below, very few forum regulars here have had this training.
DO NOT FIX ANYTHING WITH HIJACKTHIS WITHOUT EXPERT ADVICE, most of what it finds you need for normal MS Windows tasks.
Known Spyware HijackThis fighters in DellTalk - If you are, and are not on the list please PM Me.
TomCoyote (of http://tomcoyote.org/forums/index.php fame)
YoKenny (Expert at TomCoyotes, Trusted Advisor Spywareinfo)
baskar1234 (Teaching Assistant at TomCoyotes, Trusted Advisor Spywareinfo)
ChrisRLG (Classroom Coordinator at TomCoyotes, Trusted Advisor Spywareinfo)
Tuxedo Jack (Teaching Assistant at TomCoyotes, Trusted Advisor Spywareinfo)
Yellowhammer (Trusted Advisor at Net-Integration, First Responder at Computer Cops)
tashi (Teaching Assistant at TomCoyotes, Trusted Advisor Spywareinfo)
therock247uk (In Training at TomCoyotes and Spywareinfo)
irelynmisses (In Training at TomCoyotes and Spywareinfo)
Texruss (Spyware Fighter at Wildersecurity, In Training at TomCoyotes)
PGPhantom (Trusted Advisor at Spywareinfo)
You could also go to one of the more specalist forums where more experts will be able to help.
http://tomcoyote.com/forums/index.php
http://forums.spywareinfo.com/index.php
http://www.net-integration.net/cgi-bin/forum/ikonboard.cgi (Home of Spybot S&D)
http://boards.cexx.org/index.php
http://www.wilderssecurity.com/index.php
Do read the sites FAQ before posting, and advise your problem and what steps you have already done to try to cure your problem.
I, and the other hijack experts mentioned above, are in all those sites (and more) with the same login names. You might get one of us at those sites also to anwser your log, but other experts will also be available. Mary Jeanne Kov
23 Posts
317
0
Posted May 21st, 2004 22:00
I already ran HyjackThis and posted the results above. I am sorry but I am not sure what you are suggesting. I have not had anyone reply yet to the post. I did find this morning that when I disabled the XP screensaver I stopped (with one exception) getting disconnected. Please see post above. I changed it because I was getting a value creation failed error. That stopped but I was getting disconnected from the internet when idle. I then began to notice that it seemed to happen after the screen saver kicked in. I took a chance and turned off the screensaver with good results. Something is broken - I just don't know what.
By the way - this are my posts and my problem.
Thanks.
Mary Jeanne Kov
23 Posts
317
0
Posted May 21st, 2004 14:00
I discovered something this morning. When I changed to the XP theme (to stop value creation error) it started using a screen saver. I was beginning to notice that if I was idle but not long enough for the screen saver to go on, I did not lose the connection. I turned off the screen saver and left the machine idle for about 1/2 hour. I did not lose the connection. For now I will of course leave the screen saver off but I would still like to fix whatever is broken. If this gives any more hints, please help.
Thanks.