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ryan112_6406b5

updated

10 years ago

0

987

August 8th, 2016 11:00

Files and Folder getting Deleted

Hi All,

We have a EMC VNXe 3300 box where our file server (NAS) is hosted using CAVA and McAfee for virus protection.

We had an issue where CAVA was not communicating with AV hence it was reconfigured which went well and we were able to successfully establish the connection however after that we are having issues where the entire folder and its content is getting deleted as we double click on the folder.

We have restored the folder from Backup status remains the same.

CAVA has been disabled and all AV agent on the scanner server has been uninstalled but the problem still persists.

Please help !

-Regards,

Ryan

  • Rainer_EMC

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    Posted August 9th, 2016 02:00

    Please open a service request for that

    The VNXe NEVER deletes files itself – only the external AV server or a client would do that

  • Rainer_EMC

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    Posted August 13th, 2016 06:00

    so who deleted them?

  • kelleg

    6 Operator

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    Posted August 25th, 2016 08:00

    Was your question answered correctly? If so, please remember to mark your question Answered when you get the correct answer and award points to the person providing the answer. This helps others searching for a similar issue.

    glen