VNX does NOT use DHCP to assign an IP address

On a system fresh from the factory it will listen on the network for broadcasts and wait for VIA to configure it

Please use the knowledgebase on support.emc.com common VIA install problems (cabling, firewall, …)

I thought it might pick-up an IP that way, so my mistake.  I've already verified the cabling and firewall ect... and I'm still unable to get the VIA to see the VNX.  I've now connected a crossover cable, and I still can't get it to find the array.

Is there a default subnet the VNX is configured for?

for a new VNX5200, there is no default subnet, you could try to connect to the control station via the serial port and check if you can see the waiting for the VIA...you will perhaps need to restart the CS.

I can't even get console access.  I'm using the following: port settings are 115200 baud, Data Bits 8, Stop Bits 1, Parity None, Flow Control hardware.

I think I need to reboot the system, but being that I don't have access the only way would be to bring it down hard, which is unplugging the power cables.  Is this correct?  I don't want to damage the array, but I'm left with no other options.

please use:

bits per second: 19200

data bits: 8

parity: None

stop bit: 1

flow control: None

Telnet terminal ID: ANSI.

and if no success, you can try by rebooting the CS (hard way)

I confirmed the terminal settings as you listed and no go.  I went ahead and rebooted the CS hard and I still can't connect.  I've contacted EMC twice about having somebody assist, and I still can't get somebody to call me back, email me, or come on-site.  I just get to the front people regarding the tickets, they update the notes and that's as far as I get.

strange? you should have at least the bios boot sequence on the screen....

let's hope someone will call you soon for help...

Also, why are all my posts getting moderated?  It makes the response times greater than 8 hours for each post.  I don't understand why legitimate questions are getting flagged.  I read another post about this, and it was because it was tripping spam settings.

Are all my posts going to be like this?  Makes troubleshooting and learning on here very difficult, and short lived.  I hope that can be lifted.

So the picture you attached, that's not what mine looks like.  I'm connecting directly to the VNX array on the serial port with a wrench symbol.  The other serial connector looks like a battery symbol.

I won't be getting a call back, as it has been denied for support.  They want to charge be an on-site PS engagement which is an additional cost that I can't get approved.  I'm on my own on this one.

Here's what I got once, when I was connected.

How have you contacted them ?

Maybe jump on livechat and request for escalation.