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" Laptops r not working properly ".
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What do you mean by not working properly? Both computers boot into windows 10 ? Computers run slow or freezing? You ran Dell Diagnostic to check the Hardware on both computers?
1. Power off computer
2. Power on computer, quickly start tapping 12 key continuously until you see Preparing One Time Boot Menu in top right corner of screen. In Dell Preboot menu, select Diagnostic. Report back any error code.
lan1991008
1 Rookie
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146 Posts
198
0
Posted December 29th, 2020 18:00
As long as it is still in the warranty period, it should be refundable or guaranteed.
nyc10036
6 Operator
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5640 Posts
244
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Posted December 26th, 2020 07:00
Post in the Customer Care forum.