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DellFanHungary
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December 21st, 2019 10:00
Unknown device
Dear Support,
I needed to reinstall Windows and one problems arose:
An unknown device called "*DellProf" is listed in the Windows Device Manager.
I restarted the device many times and ran the latest SupportAssist, but the situation does not change.
Please inform me: where can download the Dell System Analyzer Control Device (*DellProf) driver?
Vostro 15 3568
Windows 10 Home ver.1909 build 18363.535
Device warranty expires 16 aug. 2020
DELL-Cares
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Posted December 21st, 2019 10:00
Hi,
Thank you for reaching out to us. We will assist you regarding this.
Before you notice "*DellProf" as unknown device in device manager, was there any application or software installed?
DellProf is the Dell System Analyzer Control Device, it might have already being installed hence you are seeing "*DellProf" in the device manager.
There is nothing that isn't working incorrectly because of this device manager notification. If you are planing to reinstall the operating system, you don't have to worry about it. We suggest you to back up the data and reinstall the operating system, it should be fine.
If you need any further assistance, please private message your system service tag or the express service code for us to get the system details.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceU2CAMEB4ME
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Posted December 21st, 2019 10:00
Welcome to the Dell Community @DellFanHungary
Does it have a Hardware ID???
https://m.wikihow.com/Find-Hardware-ID
Best regards,
U2
U2CAMEB4ME
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Posted December 21st, 2019 10:00
DellFanHungary
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31 Posts
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Posted December 21st, 2019 10:00
Hi,
Hardware ID: *DellProf
Name: Unknown device
Device instance path: ROOT\SYSTEM\0001DELL-Cares
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Posted December 24th, 2019 03:00
Hi, could we check this article https://dell.to/2s7vn41
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceDellFanHungary
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Posted December 24th, 2019 03:00
Sorry to write again on this topic, but I am still concerned about this problem.
I read the posts the link pointed to, but I didn't get smarter with it.I would like to ask: Where can I find the Dell System Analyzer Control Device (* DellProf) driver on my hard drive?
Thanks if you answer.DELL-Cares
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Posted December 24th, 2019 04:00
Hi, could you share the system service tag through the private note for further assistance, we are happy to help?
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceDellFanHungary
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Posted December 24th, 2019 09:00
Hi, I read through this topic, but couldn't find a solution.
"unknown devices in device manager in xps 13 9350"The last time I installed windows, I chose to completely reinstall by cleaning the disk.
It may have been too much.
I sent the service tag.
Thanks.U2CAMEB4ME
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Posted December 31st, 2019 07:00
DellFanHungary
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Posted December 21st, 2019 10:00
Hi,
After installation i always check the Windows Device Manager but i never lacked a driver.
This drive has never been missing (i have reinstalled windows several times).
So far everything is working perfectly.