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bigwayne33
9 Posts
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8733
February 19th, 2005 08:00
blue screen error message any help please
stop:0x0000007e (0xc0000005,0x804f5ae8,0xf970dbb0,0xf970d8ac) this is the error code
my pc is a new dimension 3000 and crashed with blue screen and the above error message if any one can help with this i will be very greatfull thank you in advance.
bigwayne33
9 Posts
347
0
Posted February 19th, 2005 13:00
the only hardware i have installed is a broadband modem i have taken off software i.e. aol and bt dialup spftware- See if this applies: http://support.microsoft.com/default.aspx/kb/313050 Call Dell for help in troubleshooting a new computer.
- The only question I have is does it crash at start up, during your work, or at shutdown. My computer began doing it at shutdown every time. The culprit was Norton 2005 which I had installed earlier. I un-installed Norton, and the problem was fixed.
osprey4
6 Operator
•
34230 Posts
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Posted February 19th, 2005 10:00
Bigwayne:
The first question to ask is, did you recently install any new hardware or software? Did you recently run any critical updates? What hardware, if any, have you added since getting your 3000?