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dell datasafe backup
I'm trying to reach support of dell datasafe backup.
I try to recover my username, i receive an email to put a new password to my username....i try to change my pasword.
But a strange message appears :
An error has occurred processing your information. Please check your information and try again. If you continue to have problems, please contact Dell Support by clicking on the "Contact Us" link at the bottom of the page.
Where can i reach dell datasafe backup support?
Thanks
Jose
Hi i have tried to contact spanish support, they told me, only can give to me support because at that support line, they only give support for hardware, they didn't know what's dell data safe backup.
Today i have received a warning message i have 7 days to solve the problem or my data will be lost.
Jose
Jesse L (retired)
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Posted March 17th, 2011 11:00
Josegalvez,
Call the support number at 1-800-624-9896.
Jesse L (retired)
Hi i have tried to contact spanish support, they told me, only can give to me support because at that support line, they only give support for hardware, they didn't know what's dell data safe backup.
Today i have received a warning message i have 1 day to solve the problem or my data will be lost.
Jesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
840
0
Posted March 24th, 2011 12:00
JoseGlavez,
Those are the only 2 support numbers. They should help you or transfer you to the correct queue. Can you try calling back? I apologize for this inconvenience.
Jesse L (retired)
Jesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
839
0
Posted February 25th, 2011 05:00
JoseGalvez,
Thank you for using the Dell Community Forum.
Sorry to hear about the issue you are having with datasafe. The number to call is 877-218-1671 for support.
Jesse L (retired)