I just got a new Dell XPS 400. I installed the printer drivers for my HP PSC 2110xi. I then plugged in the USB cable. Windows recognized the device, installed the drivers for it, and all was good. I received no errors from anything -- Event Log, Print Manager, or the Printer.
When I try to print something (from Notepad, Word, and Excel), the printer loads a piece of paper, the print head makes a single pass over the paper without dropping any ink, and then the paper is ejected and the print job is finished/done/gone.
I have ensured that I'm using the most up-to-date print drivers. I have uninstalled and reinstalled the print drivers multiple times. I have plugged the printer into different USB ports on the XPS. I have flushed the print spooler in Windows. I have removed all USB devices in Device Manager and had Windows re-detect them.
I have had HP support on the line. We have ruled out any issue with the printer since it can self-test, run a diagnostic, I can scan from it into Photoshop, and the printer continues to work with my old computer when I plug it's USB cable into the old computer. The Dell won't print to it!
At this point I'm out of options to try. Any help is appreciated. Thanks in advance.
Thanks for the reply. I tried printing the test page, and got the same behavior -- the page loads, print head makes a pass w/o spitting out ink, and the page ejects. I'll try getting a new cable next.
Since the printer works on your old PC and can self-test, this is likely a driver/communication issue on the Dell, not hardware.
Try this quickly:
Install the printer using “Add printer” → choose correct USB/virtual port (like DOT4/USB001) instead of auto-detect
Use a different/compatible driver (sometimes older HP PSC series drivers work better than the latest)
Set it as default printer and disable “print to file”
To double-check, print a simple test from https://printertestingpage.com if that also comes out blank, it confirms the issue is with how Windows is sending data to the printer, not the document itself.
Can you print a Windows "Test Page" - right click on the printer (in the control panel/printers) then left click properties. Click the "Print Test Page". If that works then the USB, Windows XP, etc are working with the Printer. If it doesn't work, try a different USB cable - HP devices tend to be very sensitive to the interface cable (I've had a brand new cable not work on one HP printer but it would work on others - I got another USB 2.0 cable (different brand) and it worked fine).
If that doesn't work, suggest you do a System Restore back to a date/time PRIOR first attempting to install the printer. That will give you a fresh start and you can try the installation again.
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bradleyh_ms
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Posted January 11th, 2006 00:00