YES!!!!

Sorry I have no answers, but the same frustration. It is definitely not software related. The same thing happens on my Dell across programs. In my graphic program, the screen moves and the images reduce in size on their own "free will". In my word processing programs (Word, Outlook Express, etc.), the screen scrolls in short increments. On the web, the screen "jumps" to a different location. All these occur without touching the mouse or keyboard, and it is very difficult to read (or work on graphics). I thought perhaps it was the mouse, but I've tried several different ones, and the problem remains. 

Anyone else?

I don't know if my reply posted correctly or otherwise.

A summary was that I suggested you try a brand new mouse and not one which had previously been installed on your PC.

The only options suggested by people I had replies from were mouse, monitor and video/mouse drivers.

Hope this helps.

Steve

I feel your pain and frustration!  I was on Dell chat support three different times, did everything I was told to do, ran all diagnostic testing, and to no avail.  Come on Dell...figure this out for us!  I've never had this problem before on any PC I have ever owned, or used at work.  It is not software related, is not internet related, and is not related to time of day, nor number of hours PC has been on or off.   It's like the computer is taking a seizure the way the scroll bars on the windows will climb to the top, race to the bottom, and when I mouse or arrow the bars back up, they will race me to the bottom again, and they always win.  We need an answer....and fast. 

For days my eyes felt like those in the cartoons which whizzed round in technicolour.

From the advice I gathered from other people's experience the most likely cause is ...................THE MOUSE. If you have one with a central scroll wheel then the scroll element only works on certain screens. Thus when it goes wrong it only affects certain applications. This is what stumped me because I thought every screen would suffer equally but that is not so.

I would suggest that you install a brand new mouse with a new driver disk. They only cost a few pounds so you are not likely to lose much even if the problem lies elsewhere. This is what I did and the problem was solved.

Other than this the next highest level of advice was that the problem was the monitor. Again you can test this if you have access to a spare. I didn't do this because I was lucky and able to sort it out with a new mouse.

Thirdly was the idea of updating the video drivers. I did do this but whether it had any affect or not is unknown.

Dell were not helpful in the least I'm afraid to say. I eventually sent in a formal complaint. All I got from them was the stock answer that the problem was software related. I told them that it wasn't but they were still unable to offer any help. I did get some user help via Computer Hope (a friendly forum), AumHa (another friendly forum) and from the gurus on a brilliant Excel list to which I subscribe. It was really this last one which convinced me to change to a new mouse.

Good luck with your problem and I join you in a big "Come on Dell"

Thank you for your suggestion.  My 10 year old had the problem of the screen scrolling by itself when in word, excel, web pages, etc.  After a whole weekend on Dell Chat I go no where.  They told me it was the vido card, the service tech told me it was'nt and it was a software problem. I rebooted the whole system back to original status and it still did the same thing.  I then went and bought a $35 mouse and my problem has been curred.  Dell is so frustrating.  I love the computer, WHEN IT WORKS.  Anyway thanks for the mouse suggestion, it did work for me even thought the computer told me the other mouse was working fine.

 

I suffered this problem for many months before breaking down and buying a new mouse.  This worked for me and I have not had any problems since.  Since I am attributing this to a Dell problem only, I did not buy the mouse from Dell.  HA!  I bought my mouse at Wal-Mart.  If Dell cannot find a suitable solution for the problem that I feel is only in their computers, then why give them any more business!