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bobh621

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19 years ago

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bobh621

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January 20th, 2008 19:00

sfc /scannow

When I try to run sfc /scannow on my XPS410 I am instructed to insert the Windows XP Professional Service Pack 2 CD.
 
The CD that came with my computer is Microsoft Windows XP Media Center Version 2005 with Update Rollup 2.
 
When I insert this CD I get the error message under a Windows File protection screen, "The CD you provided is the wrong CD."
 
What brought this on is that when I tried to run Disk Cleanup I got a message that some of the original Windows files had been replaced with incorrect files.
 
Any suggestions on what I need to do to get the original Windows files back?
  • tomron

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    Posted January 20th, 2008 20:00

    Try start>run>cmd
     
    type ckdsk /f
     
    note the space after chkdsk
     
     
  • tomron

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    Posted January 20th, 2008 21:00

    I mispelled it.
     
    start>run>cmd> chkdsk /f
     
    note space after chkdsk
     
    after doing it this way do you still get the error?
     
  • bobh621

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    Posted January 20th, 2008 21:00

    Thanks. When I do that I get the message "ckdsk" is not recognized as a internal or external command, operable program og batch file.
  • mombodog

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    Posted January 20th, 2008 21:00

    chkdsk
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    Posted January 20th, 2008 22:00

    ...and this is a known issue to Dell and Microsoft; each basically say it is the other's problem.
     
    There are some workarounds online, none of which worked for me, but you might try them.  See this thread:  http://www.dellcommunity.com/supportforums/board/message?board.id=sw_winxp&thread.id=244121
     
    Dell support has said to me that the only way to solve this problem is to do a complete re-install using the OS disk that came with the computer (which would be different than the OS that shipped with the computer).  While that is their "solution" to too many problems, I think they are right this time.  IMO, they SHOULD ship me the right disks for the OS that my machine shipped with, but they don't see things my way. 
     
    Good luck.      JDE
  • bobh621

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    Posted January 21st, 2008 12:00

    tomron, thanks. That worked but I still get the error message with sfc /scannow. I find that this is a known problem but none of the solutions recommended help, except I have not tried a complete OS reinstall. 
  • DELL-Chris B

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    Posted January 22nd, 2008 12:00

    bobh621:

    Take a look at the following link, this has worked for other board members in the past.

    http://forums.windrivers.com/showthread.php?t=79069
  • bobh621

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    Posted January 22nd, 2008 14:00

    Thanks. Will try that.
  • bobh621

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    Posted January 22nd, 2008 21:00

    FYI. I received this email friom Dell -
     
    "I have set up a dispatch for an updated Windows XPMCE disc. I believe what is happening here is the system file checker is attempting to modify a file which was installed with the Service Pack2 update, but your original installation disk was created before Service Pack2 and as such is unable to find the correct file. You should receive the replacement disc within two to three days."
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    Posted January 23rd, 2008 11:00

    I agree.  I have the correct MCE disk, but sfc calls for the "Windows XP Professional Service Pack 2 CD" as the poster indicated in their original post.   JDE