UNSOLVED

Geoff Buckley

updated

19 years ago

0

9571

December 9th, 2007 09:00

Support Center

I installed this yesterday and disabled it in msconfig this morning.  Reason - my computer took nearly 4 minutes to finish bootup and was then incredibly slow.  I thought that all the bugs had been addressed in the new version. 
 
London in winter is great!
  • psherlocksdb

    1 Message

    257

    0

    Posted December 10th, 2007 06:00

    I was also disappointed. After installing the new Dell Support Centre (spanner icon on blue) I found that there was a Dell folder left open. This happened for several days, but has now mysteriously corrected itself. However, as Geoff reports, there is disk activity for several minutes after boot up, which slows down the updating of my antivirus program. I was also surprised to see that the old Dell Support icon (lazy E on blue and orange) is still in the Sys tray.
     
    Is it OK to uninstall the old Dell Support from 'Add Remove Programs'? Will this affect the operation of the new version? (Perhaps they are fighting for attention!)
     
    I am tempted to uninstall both the old and the new. There are many useful facilities on the new Dell Support Centre, but does it need to scan the system (or whatever it is doing) on every boot up?
     
    Patrick Sherlock, Bolton, UK
  • Alexandra_P

    4 Apprentice

    •

    2554 Posts

    257

    0

    Posted December 10th, 2007 21:00

    All I can say, after seeing nearly every thread posted on the new Support Center since it came out, is that the thing is fine for some, and either a farce or a horror show to others - even after the "fix".
     
    And yes, you should remove the old one; they do not always play well together.  I kept them both disabled but manually runnable for a while, but removed them both completely today.  It's just too bloated, invasive and troublesome for a utility that does nothing more than what I can do myself with a couple of extra clicks on the Dell web site, a few free utilities, and the standard maintenance procedures (MS/AV updates, defrag, IE cache, disk cleanup, etc.).
     
    And visiting the UK is on my list of things to do before I die, and it must at minimum include a stay in a castle.


    Message Edited by Alexandra_P on 12-10-2007 04:35 PM
  • Mtrans

    2 Posts

    257

    0

    Posted December 11th, 2007 15:00

    Since updating to the Dell Support Center my virus program is always popping up with things trying to access the internet for me to deny or allow; sprtsvc.exe and wmiprvse.exe and dsc.exe I've searched for these over the web but not being a super computer geek type I really don't know what to do with these. Upon searching: I find sprtsvc.exe is located in the Dell Support Center Folder so I'm assuming its okay to permanently allow access. The WMIPRSVE.EXE is found in my C drive under c:\I386, Windows\Prefetch folder and Windows\System32/WBEM I have no clue?? The last one is dsc.exe which appears in my Prefetch and Dell Support Center folder. Can anyone tell me what these are for? If they are okay to allow permanent access? I also find it takes my computer much longer to fully load on start up than it ever has. Thanks.
  • 257

    0

    Posted December 12th, 2007 18:00

    You can disable the whole thing and run it manually if you have a problem.  That will stop it from running at startup.
     
    Geoff in London U.K.

    Dimension 3000 1024 Mb RAM
    Inspiron 6000 1024 Mb RAM
    WIN XP Home Edition
    IE7
    Outlook Express 6
    ADSL connection (8 Mb/s)
  • pushin50

    1 Message

    257

    0

    Posted January 29th, 2008 15:00

    I had to uninstall Dell Support Center 2.0 because it kept crashing Everquest II. (Luckily when I was looking in the Everquest forums as to why I was having this particular crash someone else said if you've just installed Dell Support Center 2.0 to uninstall it, and that indeed solved my problem.  I wrote that in the form where it asked for reasons why I was uninstalling it, so until someone asks me to install...say...Dell Support Center 2.0.5 or something that looks like they've fixed something, I have no intentions of going through all the hassles of installing this program only to have to uninstall it again.