Thank you for your message. I will be glad to assist you with this.

 

Did you observe the issue after any recent Windows update or driver changes?

 

Open device manager – expand network adapter & check if the Bluetooth is listed as a combo with the wireless card. Check if there is any any device that says unknow or has a yellow exclamation mark or red X.

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

 

How to find the service tag

 

 

 

We haven’t heard from you since the previous response. Feel free to reach out for any assistance, we will be glad to assist you.

 

 

Welcome to the Dell Community  @albertoma 

1. Restart the system and press F2 to enter BIOS setup.
2. Expand the wireless section.
3. Un-check Bluetooth in both branches and hit 'Apply'
4. Save and exit.
5. Restart the system and press F2 to enter BIOS setup again.
6. Expand the wireless section.
7. Re-check Bluetooth in both branches and hit 'Apply'
8. Save and exit.
9. Boot the system and test

Best regards

U2

Benvenuto nella community Dell @albertoma 

1. Riavvia il sistema e premi F2 per accedere alla configurazione del BIOS.
2. Espandi la sezione wireless.
3. Deseleziona Bluetooth in entrambi i rami e premi 'Applica'
4. Salva ed esci.
5. Riavviare il sistema e premere F2 per accedere nuovamente alla configurazione del BIOS.
6. Espandi la sezione wireless.
7. Ricontrolla il Bluetooth in entrambi i rami e premi 'Applica'
8. Salva ed esci.
9. Avviare il sistema e testare
I migliori saluti

U2

Hi,

Thank you for your help, I am already in touch with a colleague of yours.

Hi @U2CAMEB4ME,

I followed your steps but the problem didn't solve.

What else shall I do?

Thanks

Ciao @albertoma,

ho lo stesso problema.

Come hai risolto?

Grazie

Hello @SreejithR,

I've got the same problem, but there's no Bluetooth voice listed in the Device Manager.

Coud you please help me?

Thank you

@simov10 

I experienced issues with my trackpad and bluetooth mouse when upgraded to BIOS version 1.3.1, downgrading it to 1.1.3 again solved my issues.

Ciao @simov10 ,

ho risolto aggiornando Windows e i driver Dell (tramite SupportAssist).