judipops

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judipops

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456769

July 22nd, 2019 02:00

Intel Optane Memory Pinning, error

getting this error message, any help welcome

Intel Optane(tm) Memory Pinning : can not load the file DLL ´iaStorAfsServiceApi.dll´ : Can not find the specified module. ( Exception HRESULT : 0x8007007E).

  • U2CAMEB4ME

    6 Operator

    6245 Posts

    306969

    0

    Posted December 2nd, 2019 07:00

    Welcome to the Dell Community.

    * From your Service Tag page, click DRIVERS & DOWNLOADS
    * Select the Serial ATA drop down category
    * Look for the latest Intel Rapid Storage Technology Driver (version 15.5.2.1054 or newer)
    * Download/install. When done, restart the PC and retest

    * Go to the “Control Panel”
    * Click on “Default Programs”
    * In the lower left hand corner click on “Programs and Features”
    * First you could try to "Repair/Modify" any "Intel Optane Software" that may be installed (Memory and Storage Management, Pinning Explorer Extensions)
    * Reboot and test
    * If that does not work then “Uninstall” any "Intel Optane Software" that may be installed
    * Reboot and test

    Best regards,

    U2

     

    Quick Background on Intel Optane Memory

  • EvGeene

    2 Posts

    444501

    1

    Posted July 22nd, 2019 03:00

    https://www.intel.com/content/www/us/en/support/articles/000024626/memory-and-storage.html

    Ran into it an hour ago also.

    I did check as stated in the above link, but was already disabled.

    Restarted, seems to be fixed for now.

    Otherwise I will uninstall Intel Radip Technology software entirely...

  • EvGeene

    2 Posts

    444499

    0

    Posted July 22nd, 2019 04:00

    Nope, it came back.

    I uninstalled the Intel Optane Pinning Explorer Extensions

  • Ebin2310

    2 Posts

    444190

    0

    Posted July 25th, 2019 15:00

    How did you do that

  • U2CAMEB4ME

    6 Operator

    6245 Posts

    444122

    10

    Posted July 26th, 2019 04:00

    Welcome to the Dell Community  @Ebin2310 

    Go to the “Control Panel”

    Click on “Default Programs”

    In the lower left hand corner click on “Programs and Features”

    You could try to "Repair" first, if not then “Uninstall” any "Intel Optane Software" that may be installed.

    Reboot.

    Best regards,

    U2

  • laptopdoc

    2 Posts

    169885

    27

    Posted July 29th, 2019 10:00

    You needn't uninstall anything.

    I looked for where the iaStorAfsServiceApi.dll was supposed to live,C:\Program Files\Intel\OptaneShellExtensions, but I didn't have it that dll.

    The Solution that worked for me is:

    Under Add/remove programs select "Intel Optane Memory and Storage Management" from the right pane ("Apps & Features"). Select "Advanced Options", then click "Repair" and then "Reset"

    Restart your computer and then that iaStorAfsServiceApi.dll will be present, and you will no longer receive the error.

  • 165440

    8

    Posted July 30th, 2019 12:00

    my solution (Dell XPS 9570):

    • download the actual version (17.5.1.1021) of Intel Rapid Storage Technology (SetupRST.exe)
    • install the update and restart your Dell
    • Have fun 
  • Adswsw

    1 Message

    168104

    0

    Posted August 2nd, 2019 14:00

    This worked for me too. Thanks for posting
  • Norman P

    1 Message

    167928

    0

    Posted August 3rd, 2019 07:00

    I did a Windows 10 update the other day. And since then I get the Intel Optane Pinning error.

    I found the program in my control panel's Uninstall or Change a Program section, but it doesn't have a repair option. Only remove. What now?

  • U2CAMEB4ME

    6 Operator

    6245 Posts

    167918

    1

    Posted August 3rd, 2019 08:00

    Welcome to the Dell Community  @Norman P 

    Uninstall then reboot.

    Best regards,

    U2