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speller1

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speller1

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March 4th, 2023 07:00

Missing CPU core

My XPS 13 9310 laptop is equipped with an i7-1185G7 4-core processor but I just found that it is reporting only 3 cores in Windows:

speller1_0-1677942837368.png

 

speller1_1-1677942869047.png

 

speller1_2-1677942891554.png

 

What happened and how to fix it?

  • speller1

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    Posted March 4th, 2023 09:00

    @JOcean thank you for your reply. But the check in the options is not checked:

    speller1_0-1677952285369.png

    So no processors number is set here.

    The system was reinstalled from an official MS image recently.

    My Windows 11 has all recent updates. All drivers are updated from Windows Update.

  • JOcean

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    Posted March 4th, 2023 09:00

    This Intel support page may help and also this Intel page.

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • speller1

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    Posted March 4th, 2023 10:00

    Intel suggests to also check this topic: https://answers.microsoft.com/en-us/windows/forum/all/i-have-4-cores-but-task-manager-just-show-1-core/98983e46-8f50-4416-9998-77019d02efd7 . But in my case, I have only 6 CPU in the device manager.

  • JOcean

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    Posted March 4th, 2023 10:00

    After looking at this post on the MS forum, it may very well be a problem with Windows 11 (go figure). There have been a number of various problems of late with Windows 11 and the Windows 11 updates. One of my favourites is the crashing of the Calendar app in Windows 11.

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • speller1

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    Posted March 4th, 2023 11:00

    The weird thing is that the laptop BIOS reports 3 cores, so Windows has nothing to do here:

    speller1_0-1677956912774.png

     

    The BIOS version 3.12.1 is the latest atm, it was installed recently:

    speller1_1-1677956959513.png