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bobyonjusan
2 Intern
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28 Posts
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February 16th, 2023 14:00
Return?
Purchased Dell XPS15 and have had it for less than two weeks and had an issue today. Called tech support and spent more than an hour with them and had to reinstall Win 11, but problem continued. Did a search on the internet and found a fix, which worked. But I paid 2K dollars for this laptop and less than two weeks have an issue, so thinking of returning. Any comments?
ejn63
12 Elder
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31712 Posts
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Posted February 16th, 2023 14:00
You have 30 days from the date of shipment to make a return, and if you have a record of an unsolved incident, can likely do so without paying a restocking charge.
If you return a system that isn't demonstrably faulty, you may be required to pay a restocking fee.