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Hi there,
My XPS13 9360 is having issues with keys skipped (with USB C plugged seems it happens even more).
I'm on the last BIOS : v2.13, any clue on what to do ?
Was thinking about renewing my XPS but now I'm not so sure since I saw it affects almost all models.
(Read this entire thread but didn't find any solution: https://www.dell.com/community/XPS/XPS-13-9370-Keyboard-skips-button-presses/td-p/5835431/page/17 )
Regards,
Tom
Christyconnolly
2 Posts
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Posted April 29th, 2020 11:00
I have a similar issue with my 9370. when i press a key either nothing happens, or a couple of seconds later multiple keystrokes appear. Affects all keys. Problem comes and goes and still happens when i try with usb keyboard. I thought updating the bios had fixed it, but no. I also tried all suggestions in the thread you linked to but the problem remains.Any suggestions would be much appreciated!
Note, the keyboard functions correctly in the BIOS, so not a keyboard hardware issue.
ejn63
12 Elder
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31433 Posts
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155026 Points
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Posted April 29th, 2020 12:00
Remove the base cover and check the condition of the battery. If it has begun swelling, it can cause keyboard issues - and if it has, get it out of the system and disposed of safely -- and replace it.