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kasda

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7 years ago

K

kasda

6 Posts

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1851

January 18th, 2020 23:00

Aurora R10, BIOS update problems

I just received my new Aurora R10 and got it out today to setup.  Was looking at SupportAssist and running a couple of updates it said to which included a BIOS update.  When doing so after going to the windows is getting ready screen, it made my computer suddenly shut off. Now it turns on but doesn't recognize the screen or keyboard or anything.

  • J

    JOcean

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    Posted January 19th, 2020 14:00

    I believe your system has BIOS Recovery. If so go to this support page for more information.

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • K

    kasda

    6 Posts

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    Posted January 19th, 2020 15:00

    Thank you for the reply.  I've read through this and not sure I fully understand everything. I have tried the contrl esc on keyboard however I can't even get the keyboard to work. Do I need a wired keyboard in order for it to work?

  • T

    Tesla1856

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    Posted January 20th, 2020 18:00

    Call Dell/Alienware Technical Support on the phone, and they will walk you thru a BIOS-Recovery procedure.

     

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