Forlorner

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Forlorner

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10179

November 7th, 2020 12:00

Aurora R11, brand new, bluetooth issue

Hello everyone,

I have received my new R11 a couple of days ago, and the computer works perfectly well until this morning. 

When I turn on the computer, Bluetooth is not working anymore. I couldn't find it in the taskbar, and the troubleshooting is not working. I cannot add or delete any devices. 

Since I use Bluetooth for my MX Keys, my keyboard is not working too. Luckily, I have a USB unify connector so right now I use that to connect my MX Keys as a temporary solution.

But I still need my Bluetooth back! Can anyone help me or does dell staff watch this forum can actually provide some doable solutions?

My computer is i9-10900KF/16GB/1TBSSD/RTX3080/1000WPSU. But during my online search, I am pretty sure this is not some hardware issue. Because apparently, all brands of a computer with windows 10 have the same issue, missing Bluetooth.

I have tried to reboot the Bluetooth in the BIOS, which I couldn't find it I am not sure the reason.

I have tried to uninstall and reinstall the USB device in the device managers.

I have tried the service.msc and troubleshooting coming with the windows system as well.

None of them have solved my problem and the Bluetooth function is still unavailable. So, right now I am opening in any way that may help me to get my Bluetooth back. Thank you very much everyone~

  • ChillRaccoon

    1 Rookie

    1 Message

    7516

    5

    Posted January 4th, 2021 07:00

    Hey, not sure if you still have the Bluetooth issue but I ran into the same issue. I tried a couple of things and it's finally working for me.

    * Turn the PC off
    * Unplug the power cable from the tower
    * Press and hold down the power button for 60 seconds. The idea is to drain all power from the PC
    * Reconnect the power cable to the tower
    * Turn the PC on

    If your Bluetooth is still not working
    * Check the Device Manager and uninstall any USB driver having a connection issue. They will be flagged with a yellow exclamation symbol
    * Then go to the Dell Drivers website and search for the Qualcomm WiFi and Bluetooth driver. It will be under the "Network" category
    * Download and install it
    * Restart your computer when done

    Hopefully, that should do the trick!

  • MeatRocket

    1 Rookie

    55 Posts

    7419

    1

    Posted January 5th, 2021 10:00

    "Then go to the Dell Drivers website and search for the Qualcomm Wi-Fi and Bluetooth Driver. It will be under the "Network" category."

    I'm not sure that's the best approach. The OP hasn't identified his Bluetooth provider. It could be Qualcomm or Intel, depending on which network option he selected at purchase. If it's the Killer AX1650/Intel option, I've found that the Intel Driver Support Assistant has more recent drivers than Dell Support Assist. I'm using driver version 22.10.0.2. The release notes show an issue that could be related to what the OP is seeing:

    ReleaseNotes_BT_22.10.0.pdf (intel.com)

     

  • Yahase

    1 Message

    6923

    2

    Posted March 8th, 2021 19:00

    Unplug to drain the power worked for me...THANK YOU!!!!!!!

  • 6686

    2

    Posted March 30th, 2021 17:00

    Strangely enough, this also worked for me, lol.

  • 6443

    0

    Posted April 18th, 2021 07:00

    I did so many things... uninstalling the bluetooth drivers, resetting defaults in BIOS, turning off quick startup, and many other things I saw online. This is the one that did it. 

  • 6194

    0

    Posted May 6th, 2021 10:00

    This has happened to me twice in the last two days.  The solution works, but we shouldn't have to go through this.

    I noticed that I never had this problem until I started using the Alienware Mobile Connect app.  I'm going to go ahead and uninstall that and see if the problem continues.  If it disappears, I will know the Alienware Mobile Connect app (which was very unreliable and did not function as intended) was the problem.

  • bra51776

    1 Rookie

    91 Posts

    6107

    0

    Posted May 7th, 2021 11:00

    So the solution was to drain flea power from the machine?

     

    And the Blutooth worked after that?

  • Travilee23

    1 Rookie

    3 Posts

    5872

    0

    Posted May 28th, 2021 09:00

    Yup

  • Travilee23

    1 Rookie

    3 Posts

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    Posted May 28th, 2021 09:00

    I was on the phone with Dell support fir 3 days regarding this issue. They told me to reset my whole computer.

    I did and nothing. Still had Bluetooth off. Scoured the internet, trying to type in the right phrase and ended up here. Tried it and voila. Works like a charm again. This is the second time this has happened to me.   

    I almost punched a wall. 

  • RandomUser99

    1 Message

    907

    0

    Posted July 2nd, 2021 11:00

    Hello,

     

    Thanks you, had the same issue.

     

    My xbox one bluetooth controller was messing and disconnecting / reconnecting every 10 minutes, then sudently bluetooth stopped to work.

     

    After unpluging powercable and drain power and putting back, it worked.