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Nativeborn
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February 28th, 2023 08:00
Aurora R15, severe latency
So I've got the Aurora R15 and really like the design, but there are real problems with this machine. i9 KF CPU, 64gig ram, and Nvidia 4090. I'm coming from an Alienware Area-51 R2 which is now 8 years old or there about and was since using a Texas Instrument card in one of the PCI slots. Works like a charm. Now with the new Aurora R15 there are no spare PCI slots due to the massive 4090 card.
The first problem is the Aurora R15 cuts out first 3 to 4 seconds of any audio played. Be it video from YouTube, hard drive or any music file. How is this even possible with a machine that cost 5 grand?! A cheap £400 laptop can play music without any problems and this is a very worrying sign this machine cannot be used for content creation. From what I've read from doing some googling seems this is a prominent problem with Alienware computers.
Did some troubleshooting with tech support and still no solution. We not talking any thing complex here just to play sound. I tried the different outputs from the Aurora. HDMI from Nvidia card, USB type C, and USB, and had the same problem of cutting out the first 3 to 4 seconds of sound.
Only good thing I'm still only 6 days into the 14 days return window. Does anyone have same configuration as mine,, and do you experience the same problem? This may well be my very last Alienware machine if this problem can't get resolved.
Upon doing a Latency test the meters went red into over drive which is a no no for content creation. Tech support is calling back tomorrow but I doubt anything will come of it.
@Nativeborn wrote:
1. Now with the new Aurora R15 there are no spare PCI slots due to the massive 4090 card.
2. this is a very worrying sign this machine cannot be used for content creation. From what I've read from doing some googling seems this is a prominent problem with Alienware computers.
1. Even if you want to do gaming or animation on it, still say a standard dual-slot Nvidia card like RTX-3080 would have been better choice (so you can have at least one free PCIe slot).
2. It can be used for that, but that is not what it is designed for. Sounds like you might be better off with a Precision Workstation.
Maybe try a clean-install of Windows-11 Pro (64 bit) and ditch all the Dell and Intel software?
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
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@Targetnotes wrote:
1. I'm using Presonus 1824c sound card with type C ... and both sound cards are working fine so far.
2. The problem I'm having is with HDMI out from Nvidia graphics card out put. It cuts out first 3 to 4 seconds of sound.
1. Right. But I see all sorts of outputs on the back. Why not use them?
2. When doing audio and music ... or just when gaming? Still don't understand why you are looking for audio from the HDMI interface.
What all components are connected to the end of the HDMI-cable after it leaves the Nvidia video-card. All of them ... all the way to the speakers. That's the "config" I'm talking about.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.Targetnotes
11 Posts
362
0
Posted March 6th, 2023 06:00
Latency has got much better when using pro sound cards, still not up to the standard of a pro music station. Updated a few drivers and followed instructions in another thread here of the Aurora R15.. ie power management, change of Nvidia power settings, updating of Microsoft sound drivers.
Still the problem of HDMI out from the 4090 cutting out first 3 to 4 seconds of sound persist. I need the HDMI out to my sennheiser ambeo Max soundbar, for gaming, YouTube and playing movies
Targetnotes
11 Posts
356
0
Posted March 6th, 2023 08:00
After much configuration USB latency is much much better, but the problem with HDMI still persist.
And yes I would be using for gaming and graphics and animation.
Targetnotes
11 Posts
356
0
Posted March 6th, 2023 08:00
That's a good question. So far the sound cards through USB are performing much better after configuration from this thread, but still not up to the standard of pro music work stations.
Targetnotes
11 Posts
330
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Posted March 7th, 2023 08:00
So after much deliberation I've decided to return the Aurora R15. I really love the design but shame on this occasion was not fit for purpose.
Thanks for all the help.
@Targetnotes wrote:
Still the problem of HDMI out from the 4090 cutting out first 3 to 4 seconds of sound persist. I need the HDMI out to my sennheiser ambeo Max soundbar, for gaming, YouTube and playing movies
Yes, that can sometimes be an issue in Home Theater setups (using HDMI mostly or solely). Pretty sure Kodi has provisioned for it because I haven't seen it in many years.
I guess other people just use something like Keep-Alive or Sound Keeper v1.3.1 [2023/01/30]
Prevents HDMI digital audio playback devices from sleeping. Uses WASAPI, requires Windows 7+.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.
Targetnotes
11 Posts
395
0
Posted March 4th, 2023 14:00
I'm using Presonus 1824c sound card with type C and Roland studio capture as USB, and both sound cards are working fine so far. The problem I'm having is with HDMI out from Nvidia graphics card out put. It cuts out first 3 to 4 seconds of sound. I did specify specs in my first post. i9 KF, 64gig ram and Nvidia 4090 stock card. Windows 11 home.