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Go to SolutionAurora R16, AWCC.SCAgent causing WMI high cpu usage
Hello everyone,
I have bought an Alienware pc for a month and I have been experiencing high WMI issues through AWCC.SCsubagent for a while, usually requiring to restart my pc every two days. Whilst writing this, my browser crashed and my system slowed down probably because of the high WMI usage. 
I hope dell fixes this ASAP because I don't want to frequently restart my PC every 2 days or so to fix this problem
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Posted August 17th, 2024 00:35
Delete your alienware command center and it'll be fixed. They are aware now and we'll fix it sometime down the road.
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Posted September 10th, 2024 13:08
Hi,
If you are experiencing high CPU usage, we recommend updating your system to the latest BIOS.
Please let us know the outcome after doing so.
#IWork4Dell
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Posted September 10th, 2024 19:16
@DELL-Nat M I have the same issue with the same PC but my system is fully up to date according to that link
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Posted September 11th, 2024 12:56
Hi everyone,
I’ve shared the details with the team, and they are currently investigating the issue. So far, it appears that only the Alienware Aurora R16 is affected. If you have any other systems experiencing this issue, please share the model name.
Thank you.
#IWork4Dell
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Posted September 14th, 2024 07:53
@DELL-Nat M I have the same issue listed above with AWCC.SCAgent on my Alienware M16r1. The band-aid fix that I have found is to use event viewer to navigate to "WMI Provider Host"'s operational log and use Client PID to end the task for the AWCC.SCAgent that is causing the errors. This forces the service to restart and stops the issue temporarily, but can happen multiple times in a single boot. Other than this method restarting the computer is the only other temporary fix. I have all drivers and services up to date and restart the computer daily.
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Posted September 14th, 2024 15:58
@Chrusher2004 If it's a service you can stop and permanently disable it using the services menu.
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Posted September 16th, 2024 15:00
Hi everyone,
We kindly ask that you contact support by clicking on Get Help Now for personalized assistance. This will enable the team to investigate the issue more effectively using your specific case logs.
#IWork4Dell
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Posted September 28th, 2024 05:29
I have the same problem on a R15, I had to uninstall AWCC.
DELL-Nat M
Community Manager
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3726 Posts
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Posted October 15th, 2024 15:49
Hi everyone,
We are pleased to inform you that the new version of AWCC has successfully resolved the high CPU usage issue for multiple users. If you own an Aurora R16 as well, you can download the latest version from here. For other models, please visit your product support page to find the compatible version.
Read more here: High CPU Usage in Alienware Command Center 6
Thank you for your patience and cooperation!
If the issue persists, please contact support by clicking the ‘Get Help Now’ button located at the bottom right corner of the page.
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#IWork4Dell