UNSOLVED
Aurora-R7, AWCC, CPU pump failure
Hello
I have an Alienware Aurora R7 that I bought at the end of July
8700k 4.5 ghz oc
gtx 1080 ti
512 gb SSD
32 gb 2666 ram
I saw just recently by clicking the thermal controller in the taskbar "Cpu pump failed" in the list of items. Since this time, CPU PUMP "Running" or possibly failed? has disappeared from the command center Manage Thermal Systems screen and I now see below CPU FAN, which now reads 100% all the time ~5309 RPM...
Does anyone know what is going on here? Still runs games fine. CPU temps don't go over 58 c in 1440p demanding games....
System sounds normal. I did a BIOS update last night to 1.0.16 but everything restored fine???
Thanks,
4383
0
Posted September 19th, 2018 20:00
On the software side ...
Did you try:
Uninstalling old Alienware Command Center
Reboot
Clean-Install this version:Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
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0
Posted September 19th, 2018 21:00
Dell wants to send a technician to replace the liquid cooling system but the cpu does not get hot under load so something is cooling it lol. I keep telling them at 1440p 110+ FPS on destiny 2 and my CPU does not exceed 58 degrees C....what are your thoughts?
4380
0
Posted September 19th, 2018 21:00
What do you mean by clean-install? I followed Dell’s steps to uninstall from system, remove ACC from registry and install fresh.
4381
0
Posted September 19th, 2018 21:00
Yes, tried clean new install of ACC. No display of “CPU pump” anymore... It just now has CPU fan 100% all the time roughly in the range you explained - 5200-5300. All tests passed and were no issues. Games run good. Is there no problems?
4350
0
Posted September 19th, 2018 23:00
@Rjg393 wrote:
Dell wants to send a technician to replace the liquid cooling system but the cpu does not get hot under load so something is cooling it lol. I keep telling them at 1440p 110+ FPS on destiny 2 and my CPU does not exceed 58 degrees C....what are your thoughts?
At this point, seems as good a try as any.
Can't really say for sure without knowing your ePSA test results and how they compare to mine (from a working Aurora-R6).
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.4332
0
Posted September 20th, 2018 03:00
Another thing to note, my cpu fan speed is not totally fixed. If does vary some but near/within the range you specified
4333
0
Posted September 20th, 2018 03:00
Results are as follows....what are your thoughts? Everything passes and reports fine. The real only “issue” is the one time ACC cpu pump failure mention and that status dissapearing and now a reading on the CPU fan in the ACC.
4299
0
Posted September 20th, 2018 12:00
@Rjg393 wrote:
Results are as follows....what are your thoughts? Everything passes and reports fine. The real only “issue” is the one time ACC cpu pump failure mention and that status dissapearing and now a reading on the CPU fan in the ACC.
That looks pretty good. However, I wonder why the radiator (Top) Fan shows so high? Even after doing an ePSA test (short, skipping ram test), all it's RPM's should be around 1165rpm. Does it always show that it went that high at some point?
The Liquid-Cooler pump is running ... you can see it at 5299-5389 ... which is normal.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.2030
0
Posted September 20th, 2018 12:00
Post a pic of what your Thermal Controller usually looks like now-days in Windows.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.
Tesla1856
10 Wizard
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17979 Posts
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71570 Points
4384
1
Posted September 19th, 2018 20:00
This is how your check your hardware (outside of Windows).
This is for an Aurora R6/R7 with (Asetek) Liquid Cooler
F12 to run ePSA Diagnostics
First page tests take about 5 minutes.
After it finishes Testing, it should say everything Passes.
It will ask about running Extended Tests that take 4 hours
- If you don't expect Memory failure, you can skip RAM Tests
Click arrow button (bottom right) to go to second screen (detailed Test Results)
Notice all the components that tested good
System Health/ Fans / CPU-FAN is actually the impeller-RPM of Asetek Liquid Cooler pump
- Pump Impeller RPM is constant/fixed and should be between 5280-5350 RPM
TOP-FAN (radiator-fan): around 1160 RPM
FRONT-FAN: 450 RPM (PCIe slots & cool-air intake fan)
HARD-DRIVE: 26c
CPU Thermistor: 35c-54c
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.