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AW3423DWF, ETA on EOTF firmware fix?
Hello Alienware team,
Many people are wondering what is the ETA on the firmware fix that's coming for the AW3423DWF? According to this article on dell website, a firmware update was suppose to be provided in mid February for the source tone map bug in HDR 1000. Alas, we're now March 1st and there's still no update in sight.
EOTF (Electro-Optical Transfer Function) curve in HDR1000 on the AW3423DWF is currently messed up as shown by many reviewers (Monitor Unboxed, etc.). Any update on when we should see a firmware fix for this would be most welcome.
1358
4
Posted June 7th, 2023 06:00
Please read the instructions below:
1. Download the firmware package to your PC or notebook.
2. Connect the USB upstream cable directly between the monitor and your computer.
3. Double-click the file you have downloaded.
4. After the Firmware Update utility is launched, follow the onscreen prompts to complete the update process.If still under the purchased warranty, click the "Get Help Now" icon on the right to start a live chat session.
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#IWork4Dell
2461
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Posted June 5th, 2023 18:00
Having tested it in games, the new firmware seems to be working as expected. I'm looking forward to see some actual professional measurements from monitor unboxed on this in order to see just how perfect you guys managed to get the EOTF curve. In the mean time, you made a lot of us extremely happy and satisfied with your product and support. Thank you very much DELL/Alienware for fixing this for us.
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4880
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Posted April 5th, 2023 08:00
This is still being looked into by the team, unfortunately I do not have any further updates.
Brad L (retired)4486
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Posted April 5th, 2023 17:00
Yes, this is what I was referring to. Apologize for lack of detail, for some reason I thought I had posted a bit more..
Thanks for catching this!
Brad L (retired)3374
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Posted April 18th, 2023 07:00
This is still being looked into by the team, I don't have an ETA yet but there should a fix soon.
I just wanted to update the thread letting everyone know this is still being worked on.
*Marking as Pro Tip for visibility, please note that this is still being worked on and there is not a solution out yet. *
Brad L (retired)
1763
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Posted May 2nd, 2023 15:00
I met with team earlier today and there's no solid date yet, but was told it will be soon.
The impression I got was by end of May, but this was not something that was directly stated in the meeting (so just something from my experience). If I do get an official update on this or actual date I will definitely share it.
Brad L (retired)1562
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Posted May 3rd, 2023 05:00
The impression I got was for an end of month fix, but once I hear more I will update the thread.
Brad L (retired)763
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Posted May 19th, 2023 23:00
This is still being worked on, but I don't have any new updates since my last post. As soon as I hear something I will update the thread.
I am still optimistic that it will be a Firmware update and the reason for this (in my opinion/not speaking on behalf of Dell) is because of the other OLED monitors all having nearly exact same specs (if you watch the Monitor Unboxed video comparison he details this).
Brad L (retired)997
0
Posted May 20th, 2023 22:00
The last update I have is still the same and with the end of May being the last ETA I heard (this is no different from before and unfortunately I do not have any new updates since that post I made). The team is fully aware of the issue and has been continuing to work on this.
The reason for the optimistic line is that in my personal experience sometimes a fix can change due to unforeseen circumstances, ie if the Firmware is not performing up to spec, but again I have not heard this. For example, if this was on the DW version it would only be in the form of a hardware revision because that monitor cannot be updated by the end-user with Firmware, but this one can be.
Again, when I hear something back that's new I will update the thread, I just wanted to reassure everyone we haven't forgot about this.
Brad L (retired)
Apollo323
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3 Posts
879
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Posted June 5th, 2023 02:00
M3B104 version update available. <ADMIN NOTE: Broken link has been removed from this post by Dell>
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