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stormina33

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5 years ago

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stormina33

1 Rookie

59 Posts

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June 1st, 2021 18:00

Nothing on display after bios update on 05/31

I downloaded the bios update released on the 31st for my r12 and now when I power on my system nothing appears on my display... what am I supposed to do

  • stormina33

    1 Rookie

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    Posted June 1st, 2021 18:00

    Okay so my pc will come on normally if I don't click f2 to try and get into the bios... if I click f2 after restart then nothing will display on my pc

  • Mary G

    6 Operator

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    Posted June 2nd, 2021 07:00

    If you are trying to boot to a diff source, use the boot menu instead of entering bios. Restart your computer and start tapping F12 immediately without waiting for any screen to get into the boot menu. 

    Explain why you want to get into the bios for more help.

  • stormina33

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    Posted June 2nd, 2021 18:00

    What do you mean by a different source?? I'm just trying to access bios to see if the resizable bar option is available, but after this recent bios update, I can f2 into bios when starting the computer. nothing appears on my screen as soon as I click f2, I tried f12 and the same thing. I have to restart and not press anything for my pc to start normally.

  • Vanadiel

    8 Professor

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    Posted June 2nd, 2021 19:00

    Did you also update to the latest Vbios for your cad, and which video card is installed in the machine?

  • speedstep

    11 Legend

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    Posted June 3rd, 2021 15:00

    Turn it on and immediately  Press

    Must be wired USB keyboard. Use the USB2 ports underneath the Ethernet port for mouse and keyboard.

    F2 F12

    F2 F12

    F2 F12

    F2 F12

    F2 F12

    F2 F12

    F2 F12

    F2 F12

     

  • r72019

    8 Professor

    5344 Posts

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    Posted June 3rd, 2021 15:00

    You can try clearing CMOS. 

  • stormina33

    1 Rookie

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    Posted June 3rd, 2021 15:00

    Yes I did and the one for the 3080 

  • stormina33

    1 Rookie

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    Posted June 3rd, 2021 18:00

    So when I press these buttons nothing will be displayed.. If I don't click anything the pc will start up normally, so it's impossible for me to get into bios. I even tried the recovery restart method and it did the same thing.

  • Vanadiel

    8 Professor

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    Posted June 3rd, 2021 19:00

    It sounds like it is related to the UEFI Vbios that would be required to get video output prior to the OS software driver. 

    Not having a proper one would typically get you no video during POST or upon entering the BIOS.

     

    If you have not done already, please do a CMOS reset by removing the coin cell battery and using the jumper to clear the bios and see if that solved the issue.

     

    Did this problem start when you flashed the motherboard bios, or did it only start after you also flashed the video card bios?

    If it started after a motherboard bios update, I would downgrade that bios to the previous version. You should not need video output for it as it's an automated process that requires no user input once you start the upgrade process under windows. It will do a few reboots and should come back up once finished. Once started the process cannot be stopped.

     

    If it started after you upgraded the video bios, you can do a flash of the video bios to a previous version.

    Since I have never tried this I cannot guarantee this will work, and if it fails I cannot predict what will happen. You should first consult with DELL technical support prior to doing this, as a last resort to try and fix the issue.

     

    I have never tried this and I don't know if it will let you, but flashing an older bios to the Video card might solve the issue. The previous bios that worked would be the one to use.

  • mark5693

    24 Posts

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    Posted June 4th, 2021 09:00

    I have the r11 and it just started doing this. I can't go to bios at all. When I open my computer, it doesn't show the alienware logo on my screen. It goes straight to windows start up. I remember downloading nvidia drivers though.