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xxscrubxx

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5 years ago

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xxscrubxx

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April 21st, 2021 09:00

R11 horrible experience

So i have had my new R11 for about 1 week now.   Since day one the pc randomly reboots itself.   I have called in every day to try and trouble shoot this machine.   After reinstalling all drivers and then finally doing a full reformat on the pc the machine is still rebooting randomly.   I originally stated to the sales rep when i purchased this that i would like a 1000 watt PSU but the order was placed with a 550 watt PSU.    The PC has an i9 and an RTX 3070 which nvideia shows that they recommend a 650 watt to run the pc.    This is the root of the issue.   So after speaking with tech support for hours on end they finally agree that the machine does not have the power to run the hardware and that they can get me in contact with sales to have someone come to my house and install the 1000 watt PSU i need.    

I then was speaking with a rep from sales who said no we cannot do that for you and the only option you have is to return pc via mail then they will refund me the money and then i could just buy another new PC...  I let him know what i was told by other reps and then the sales rep became very rude and just said that is your only option and hung up on me.  

This whole time i have been nothing but nice to everyone i have spoken to and when i spend 3,000$ on a pc that doesnt work i would like an option to have it fixed that doesnt put me in a spot that i have no pc to work from for an extended period of time.   I dont think that is too much to ask but apparently it is.  I do not recommend anyone ever dealing with dell and their products after what i just went through.  I am still currently trying to resolve this issue.   

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