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The_Gigolo_Aunt
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August 14th, 2022 06:00
17 R1, Bluetooth Headphone stereo driver missing
Hi guys
I recently and somewhat foolishly decided to reinstall Windows on my Alienware 17 R1 2014 as I've been having a few issues with crashes etc.
All went surprisingly fine but my Sony WH-1000MX4 headphones would only connect in the Hands-free audio and the Stereo option in the Sounds [Playback] was missing, meaning I can not use them for music/ games just like a headset with mic (which I don't need).
I think it's a driver issue but I can't even figure out what Bluetooth drivers I need. I've been through Device Manager an uninstalled all the Bluetooth drivers and they reinstalled and the issue remained.
I also downloaded and installed all the drivers linked to my Service Tag from dell after the reinstall
However, I can't figure out if the Bluetooth is Intel, Broadcom or REFCOMM etc.
Let me know if you have any ideas or seen this before as I'm a bit stuck.
Thanks
Nick
mattyb3
7 Practitioner
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1681 Posts
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Posted August 14th, 2022 14:00
Just in case, have you installed the Audio Driver?
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=1w2nx&oscode=wt64a&productcode=alienware-17
Once you enter your Service tag, it should only give you the options for your system, it would be strange if it gave you multiple Bluetooth options. Windows 10 should auto-install the correct driver anyway.
You can try searching for the Hardware ID of the Bluetooth Device. In Device Manager, right click on the Device and select Properties - Details - Select Hardware ID from the dropdown. If you Google this ID then it should tell you the manufacturer of your Bluetooth Device.