UNSOLVED
17 R3, problems installing AWCC and other programs
the first thing that happened to my laptop, the gpu didn't work when i get in on control panel of nvidia and this get crash, and sent it to support to have it repaired, It was reset and I think they updated the operating system.
since then it won't let me install various programs for alienware. at the end of trying to install it sends me a message, "this installation package is not compatible with this computer".
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
Hi @MrAnto the 17 R3 Drivers and Downloads support page is Here. Dell recommends that you click on the [Detect Drivers] and it will customise the support page for your Service Tag. Recommend you download the update application. Then right click on update application and Run as administrator.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]Sometimes the application can also give you the same driver that already is installed on your system but yeah, always use the detect option when updating drivers.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
Hi @MrAnto we note in your original comments, that your device has been repaired by Dell and that you do not know what has changed. It is possible that the Dell repair included installation of different hardware and that your 17 R3 Service Tag is now different. Advocate that you install SupportAssist to see if there are any hardware changes and to get your 17 R3 device profile by installing Belarc Advisor from Here.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]- Thats bad if it says Nothing for the serial or service tag. Have you downloaded supportassist and then found out your service tag?
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
A51-06
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3094 Posts
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Posted August 13th, 2020 04:00
Tell me about which application won’t install and I’ll send you the right drivers.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!