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kazrie5795

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1 year ago

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kazrie5795

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June 29th, 2025 18:20

17 R4, WHEA_UNCORRECTABLE_ERROR

I have problem with my Alienware 17 R4. Around 30 minutes when i turn on my laptop, blue screen pop up and show WHEA_UNCORRECTABLE_ERROR. anyone can help me with this issue? 

sincrely

kazrie

(edited)

  • mattyb3

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    Posted June 29th, 2025 21:55

    It could be a hardware issue. You can try running a system diagnostic by going into the Boot Menu (F12 after powering on). The diagnostic should be available from in here. Run the additional memory tests.

    I would also do a clean Windows installation to clear out any possible Windows corruption or driver issues. You'll need to backup all of your important data if you do this. 

  • kazrie5795

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    Posted June 30th, 2025 01:14

    @mattyb3​ im already doing that, running system diagnostic and the result is showing nothing error on my system.

  • kazrie5795

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    Posted June 30th, 2025 01:18

    @mattyb3​ install new windows  and driver also done, but the problem still same, after 30 min blue screen.

    i bought new ram and new ssd ,i thought it could be the problem, but when i rerplace them the blue screen still same, after 30min my laptop become blue screen.

  • mattyb3

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    Posted July 1st, 2025 04:11

    Unfortunately it sounds like you have a hardware issue. When you reinstalled Windows did you do it using a USB flash drive or did you just 'Reset this PC' through Windows?

  • kazrie5795

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    Posted July 1st, 2025 04:26

    @mattyb3​ using USB flash drive.. Its it possible my CPU problem? 

  • kazrie5795

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    Posted July 1st, 2025 13:21

    what kind of hardware usually problem?