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Go to SolutionAlienware repair guestimate?
Best place for unique parts. My laptop was working until i replaced the keyboard. Hope major damage was not done? 2016 - 17 R4. After board replace, on button lit up for 1/2 second, then button sort of "sparked" then all went black. Cheap quess cheap hope is to replace the button unit? But a more dificult problem I am having is finding a little ribbon cable "lock" or what ever it is called. Any enlightenment would be greatly appriciated.
Thanks, Maka
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Posted January 15th, 2023 15:00
Hi @Matt Ee note your other Alienware 17 R4 thread at Best place to get unususal parts - Dell Community
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]741
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Posted January 16th, 2023 09:00
Sorry I thought when I posted my Express service code to log it it would be incorporated with "things". I have a (2016) m17 R4 laptop w/ 4K monitor. The (TP) "lock" for the ribbon cable above is what I need, the other one "vanished". In the mean time I am replacing pretty much all parts except motherboard, and am going to give it another go before I (might send it to Alienware/dell for diagnostic and repair cost estimate. Thanks for your help.
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Posted January 17th, 2023 15:00
Hi @Matt Ee thank you for sharing motherboard question.
Replace with same motherboard is optimum repair, Dell Alienware 17 R4 Motherboards | Dell Alienware 17 R4 Laptop Parts (parts-people.com).
Usually the HDMI cable will connect laptop to TV or external monitor.
However the Alienware 17 R4 is old, it is usually prudent to get new modern laptop or desktop at discounted purchase price.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]1012
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Posted January 17th, 2023 16:00
I'm just going to dabble with my old one on the side in hopes I can get it working as a back up, I think it's hopefully just a bad ribbon connection. It has worked flawlessly untill I tried putting in a new keyboard. Thanks to all of you.
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Posted January 15th, 2023 14:00
Hi all, has anyone sent there old unit to alienware/dell for repair? I replaced battery, screen, memory, all was good. When i put in new key boart, start button sparked on then off? Ia jut afraid of getting a $ 1,000 repair bill, (if motherboard got fried that might be possable). Any experiences you can share, it looks like its about $40 for them to check it out, just afraid of loosing data? Thanks !!!
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Posted January 15th, 2023 15:00
A phone call to Dell tech support may help with your question. Also you did not post the exact model of your laptop so even trying to Google search the price of the MB is not possible.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
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Posted January 15th, 2023 15:00
Welcome to the Dell Community @Matt Ee
I hate it when this happens!!!
Is it a slide out or a flip up lock down???
I sent an asortmint to a member in the UK for the same problem!!!
But shipping costs has gone up since then!!!
What is your country of origin???
Best regards,
U2
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Posted January 15th, 2023 17:00
Hi @JOcean have requested moderator intervene and consolidate these two same topic threads into single thread.
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crimsom
9 Technologist
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6114 Posts
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Posted January 15th, 2023 15:00
Hi @Matt Ee welcome to this free user-to-user Alienware laptop discussion forum.
For OEM parts try Dell Alienware Laptop Notebook Replacement Parts | Parts-People.com.
Dell Alienware 17 R4 Laptop Replacement Parts | Parts-People.com.
They also offer refurbished parts. Try requesting if exchange or repair is an option.
Dell Alienware 17 R4 Power Buttons | Dell Alienware 17 R4 Laptop Parts (parts-people.com).
Replacing ribbon cable socket with locking feature is usually fixed by finding 17 R4 on eBay being sold for parts only. Looking for similar motherboard for parts only is also an option.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]