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Go to Solutionm15 R5, cracked screen
I have had my alienware since Nov 11 2021. On DEC 3 2021 my screen decided to crack a few minutes after I opened lid by the bezel near the camera. Alienware claims it was accidental damage. Now after a few days of use while waiting on tech support my m15 R5 is now flash 2 red 7 blue display failure. I only have HDMI output after booting windows which is not enjoyable. I hope I can get a manufacturing defect return so i don't have $1500 paperweight.
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Posted April 11th, 2022 09:00
you can search for the screen at aliexpress.
search for Alienware m15 R5 M15 r5 Ryzen Edition laptop LCD it should be the first item in the list.
1387
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Posted December 8th, 2021 05:00
That won't happen - no manufacturer covers a physically broken screen under warranty.
1366
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Posted December 9th, 2021 20:00
The screen was not installed correctly in the display assembly it was under tension. origionally it had cloudy pressure points In the color black. After screen cracked the pressure points disappeared. So with how tight the hinges are and the amount of flex in the display assembly and screen not glued flat when I simply opened the lid without a fall drop or spill the pressure needed to open the lid was greater than what the LCD panel was designed for.
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Posted December 10th, 2021 00:00
you should reported it first to the store or you should ask for replacement if it was still covered, screen is very sensitive and for sure it will not covered by warranty because the damage was physical.
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Posted April 11th, 2022 19:00
When i fixed the screen my self i found the defect of not having enough pads and adhesive can do to the screen with barely a touch and normal use.
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Posted September 23rd, 2022 14:00
Just be cautious if buying from aliexpress. I cracked the 360 Hz panel on my m15 r5 and bought one from a seller on aliexpress, but they sent me a 240 Hz panel. I contacted the seller, and they told me to return the item but when I asked for a prepaid shipping return label, they ignored me and they haven't responded to any of my messages since. I went through the dispute process with Aliexpress customer service and they stated I need to pay for return shipping (which costs about half the cost of the item). I left negative feedback for the seller and it showed on their profile for 2 days, but now no longer shows which I believe they got Aliexpress to remove for them. I'm now in the dispute process with my credit card company. I ended up buying a panel from a US seller on eBay which is working perfectly.
I made purchases on aliexpress in the past without issue, but I will no longer use their services going forward.
shntat
15 Posts
1201
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Posted April 11th, 2022 09:00
I Tried to get it fixed by dell. They told me it was accident damage so no dice on that. When i called the first time they said yes it would be fixed and transferred me to someone who hung up on me. second time they claim that the screen cant break just by opening the lid. So after i received my replacement screen for $131 from aliexpress i found outt the issue with the screen it broke where there was no foam pad. The padding is in about 7-9 pieces. They only used barley enough padding and double sided tape. So for the fix i had to add 2 layeres of duct tape between the padded areas and added a line of tape along the top edge instead of a small strip on each side edge I also loosened the tension on the hinges slightly and have not had any issues since i did the diy repair which i believed turned out better than what dell could to.