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GrumpyMonk

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3 years ago

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GrumpyMonk

1 Rookie

5 Posts

2

4234

December 2nd, 2021 22:00

m15 R5, keeps shutting down on its own

I recently bought a new m15 R5 2 months back. Now I am facing issues where "Slide to shut down" suddenly pops out of nowhere and the laptop shuts down on its own. I don't know what is causing this issue. I think it's due to an issue with the power button as it mostly happens when I place the laptop on my desk while it's on.

  • Jesse L (retired)

    10 Wizard

    17898 Posts

    69016 Points

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    0

    Posted January 12th, 2022 09:00

    GrumpyMonk,

    Checking to see if you went back to windows 10. which will remove the application?

     

    Jesse L (retired)

  • Jesse L (retired)

    10 Wizard

    17898 Posts

    69016 Points

    1265

    0

    Posted March 17th, 2022 08:00

    GrumpyMonk,

    Please try the following steps and let us know the results:
    - Update your system's BIOS and chipset drivers as instructed here

     

    - If the problem continues, try this

     

    > Restart your computer and, during the boot up process, start tapping F12 to access the Boot Menu
    > Look for the option called "SupportAssist OS Recovery", select it, and hit enter.
    > Once the tool has loaded up, you can skip the tour. Then you will see four different options on the screen. Select "Repair PC" and start the repair.
    > Once done, click on "Done." It will take you back to the main screen of the tool. Select the three dots on the top right corner of the screen and select " restart. 

     

    Jesse L (retired)

  • AWX17

    2 Intern

    154 Posts

    2286

    1

    Posted December 3rd, 2021 00:00

    Yep, The machine will automatically shut-down itself for a variety of reasons...it's "self-preservation"
    It sounds like overheating. Meaning, I was using my laptop on top of a blanket...NOT good. It can't breath. Now, I use  mesh laptop stand, it tilts too. $15. Ensure you have the latest Bios from Dell too...

  • GrumpyMonk

    1 Rookie

    5 Posts

    2282

    2

    Posted December 3rd, 2021 00:00

    Firstly I had thought of the same reason for shutting down, but, it doesn't seem to be the case. It would shut down even if I started it like just 2 mins ago

  • crimsom

    9 Technologist

    6114 Posts

    2470

    0

    Posted January 12th, 2022 13:00

    Hi @GrumpyMonk is there a reason why the "Slide to shut down" option has been enabled? 

    How to add a "Slide to shut down" option on Windows 10 | Windows Central


    [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]

  • JohnMundel

    1 Rookie

    10 Posts

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    Posted February 21st, 2022 02:00

    Hello, I have the exact same problem since yesterday (M15 R5, R9, 3070, Windows 10). It happens on battery and when plugged in without any difference. I don't have any overheating issues neither (CPU and GPU between 50 and 65°C all the time when this happens, and I use a cooling pad).

    I tried to uninstall/re-install all Windows updates the laptop installed since yesterday, with no results.

    I enabled nothing concerning the "slide to shut down" feature, but I found slidetoshutdown.exe in Windows files.

  • JohnMundel

    1 Rookie

    10 Posts

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    Posted February 21st, 2022 07:00

    I think I found a solution this afternoon. I noticed the issue occurred all the time when I changed the opening angle of the screen.I have already disabled the Windows actions concerning the lid, but I finally disabled the "Turn on when lid is opened" feature in the BIOS and, for the moment, everything works fine.

    I hope @GrumpyMonk has already found a solution or a repair but if he hasn't, I hope this could help.

  • JohnMundel

    1 Rookie

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    Posted February 22nd, 2022 00:00

    Hello,

    Sadly, the issue happened again. This time, I've been able to find something in the system events.

    According to it, I'm facing a Kernel 41 (63) error, here are the details of the XML file:

    - http://schemas.microsoft.com/win/2004/08/events/event">
    -

    41
    8
    1
    63
    0
    0x8000400000000002

    11188


    System
    AWM15R5


    -
    0
    0x0
    0x0
    0x0
    0x0
    0
    0
    0
    0
    false
    0
    0
    false
    0
    0
    false

    Do you have any idea from where the problem is from?

    Thanks for your help!

     

  • GrumpyMonk

    1 Rookie

    5 Posts

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    Posted February 22nd, 2022 01:00

    Hello, sadly I have not found a solution yet. But I do agree that it happened when I change the angle of the screen.

  • crimsom

    9 Technologist

    6114 Posts

    1992

    1

    Posted February 22nd, 2022 03:00

    Hi @JohnMundel within local admin account, please use search on taskbar, paste PowerShell and select run as admin, individually paste the following and press enter key to run :
    SFC /SCANNOW
    DISM /Online /Cleanup-Image /StartComponentCleanup
    DISM /Online /Cleanup-Image /RestoreHealth

    When finished, please Restart (not Shut Down) to save changes to operating system. 


    [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]