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Go to Solutionm15 R5, TPM issue
Hello,
I recently took delivery of this laptop and while I'm not sure I'll install Windows 11, at the moment I wanted to confirm everything is in order for it. Turns out the TPM would prevent me from installing it.
I went to the BIOS (InsydeH20) and set Firmware TPM to Enabled but this didn't help.
When I go to the boot menu it confirms Boot Mode: UEFI, Secure Boot: On and fTPM is on.
In the Device Manager I only see "AMD PSP 10.0 Device" when running TPM.MSC it confirms Compatible TPM cannot be found.
Attached some images, any ideas?
1139
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Posted October 15th, 2021 02:00
CR15B - but I am sure that is AMD's version of TPM, it's called Platform Security Processor.
One way to tell, is to run Microsoft's Windows11 compatibility test program on your system.
I bet it works. At the very bottom of this page....775
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Posted June 21st, 2022 07:00
I have this exact same issue - with my Alienware m15 r5; BIOS version 1.5.0; fTPM enabled, but not being detected by Windows. Did you get a solution yet?
CHR15B
1 Rookie
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8 Posts
770
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Posted June 21st, 2022 12:00
They had to replace the motherboard.